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Apple Mac IT Support for Multi-Academy Trusts

Multi-Academy Trusts give their schools all the support they need to thrive. Through a centralised strategy, they can provide high-quality solutions and bring significant efficiencies to their members. But who supports the trusts and gives them all the tools to look after their academies and ensures they have access to additional expertise when they need it. they get access to all the necessary services at the best possible value?

At Counterpoint, we have extensive experience in supporting multi-academy trusts - here’s how we do it:



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Multi-Academy Trusts
Expert staff

Escalation Support

It can be difficult to find and retain staff with the right Mac AD integration and networking skills to support an educational environment; particularly if Apple products are only part of your schools’ infrastructure and most of your team are Windows experts. Perhaps you have just one or two Apple experts for the whole Trust? What happens when they move on? Have they left behind bespoke scripts that nobody else understands? If you let the management of your Apple devices slip you’ll be left with students and staff who are frustrated by performance issues, that have unsecured access to your network and logins that don’t follow GDPR guidelines. Counterpoint can provide dedicated Apple experts to keep your devices and network secure, and ensure everything is always running smoothly.

By outsourcing the management of your Apple fleet to us you can not only save on the cost of having fully trained Apple experts in-house, but you have access to an experienced escalation support team when you need advice or face challenging technical issues.

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Manage all sites centrally

Device management is a skill all in itself. Our expert engineers can install, configure, and maintain a multi-tenant platform for your network so that you don’t have to spend time and money training your staff to use a new tool. Manage all your devices on a single pane of glass delivers significant economies of scale. We can set the platform up with all the security policies and configuration profiles, specifically for an education environment, that you need to make imaging machines and installing 3rd party software straightforward and simple. It’s also a great tool for pushing out updates, monitoring and resolving problems, accessing Macs remotely, and carrying out full site audits.

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Remote Monitoring and Device Management
Active Directory Integration

Active Directory Integration

Instead of bespoke scripts, EnhancedAD makes integration with your Windows network seamless and keeps your staff and students productive. It’s updated regularly, so you can be sure it will always be compatible with the latest OS. Coupled with a suitable RMM tool, EnhancedAD gives a user experience far better than anything that is possible with standard Apple tools.

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Escalation Support Service

  • Escalation Diagnostic Assistance
  • Addigy Advice
  • OS Upgrades Planning Advice
  • Advice Regarding System Updates/Upgrades
  • EnhancedAD Software Configuration Support
  • Custom Script Production (Optional)
  • Resilience Against Key Staff Changes
  • Annual Account Management Review
  • New OS Recommendations (Implications)
  • Custom Package Creation (Optional)

Want to find out more about our Apple Mac Support services?

Reach out if you would like to find out about our Apple Device Management support services. Get in touch and we can help guide you through our Apple IT support packages. We love to chat about all things Apple Mac and creative technology. Talk soon!

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EXPERT ADVICE<

Expert advice

Our qualified engineers are available to answer any questions you may have. If you have a technical question or need some help with something specific, do not hesitate to reach out. We’re here to help.