Our Partners
Managed IT Services Sussex
Managed IT services give you a proactive support team dedicated to delivering exceptional service that can truly transform how your business operates. Our support plans are designed to provide complete coverage, giving you confidence that every part of your IT is well cared for.
With over 35 years of experience providing IT support across Sussex, we’ve built a team of specialists who prioritise the security and performance of your systems, allowing you to focus on running your business.
Discover our range of IT Services
We deliver a comprehensive range of IT services to businesses across Sussex. Because we know that for your IT to run seamlessly, every detail needs to be covered, and that’s exactly what we do.
Helpdesk Support
Our helpdesk support goes beyond simple troubleshooting.
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24/7 remote support with guaranteed response times
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Optional on-site assistance for complex issues
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Proactive monitoring to prevent potential problems
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Tailored support plans for creative workflows and Mac environments
IT Consultancy
Gain a competitive edge with our strategic IT consulting Services.
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Comprehensive IT audits and roadmapping
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Digital transformation strategies
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Technology alignment with business objectives
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Vendor management and procurement services
Sussex IT Solutions
Our Compliance Support service helps your business stay aligned with compliance frameworks.
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Support for Cyber Essentials, ISO 27001, and GDPR compliance.
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Policy review and updates to meet security standards.
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Audit prep and evidence help for smooth certification.
Cybersecurity Sussex
Protect your IT and sensitive data with our cybersecurity measures.
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Advanced threat detection and prevention
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Regular vulnerability assessments and penetration testing
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Employee security awareness training
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Compliance management for industry-specific regulations
Cloud Management
Maximise your cloud investment with our Cloud services.
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Multi-cloud expertise (AWS, Azure, Google Cloud)
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Cloud migration and optimisation strategies
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Cost management and resource allocation
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Integration with creative software suites and Mac-based workflows
Infrastructure
Build a robust foundation with our infrastructure services, designed for security, performance, and scalability.
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High-performance WiFi solutions
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Scalable broadband options for growing businesses
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VOIP systems integration for seamless communication
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Network design and optimisation
Why Choose Counterpoint for IT Support in Sussex?
Our story started back in 1988 with a simple goal, to provide great outsourced IT support to local businesses. Since then, we’ve grown into the go-to IT partner for creative and Mac-focused companies across Sussex.
We get the challenges creative teams face, and our deep Mac expertise means we know how to make your tech work the way you do. We’re not just IT people, we’re problem-solvers and advisers who speak your language and genuinely understand your needs.
Contact Us for Trusted IT Support in Sussex
Please fill out the form and one of our local, friendly team will be in touch shortly.
CLIENT TESTIMONIALS
Our clients say it best.
"Counterpoint's speed and efficiency in handling support tickets have been transformative for our business. Their impressive Mac and Google knowledge has undoubtedly enhanced our productivity and technology utilisation"
Kelly Treby
Office Manager, English Oak Buildings
"Since Counterpoint has come on board, we have received prompt and professional service that has ensured our systems run smoothly. I recommend them for their IT support!"
Gemma Dumbrell
Executive Assistant, These White Walls
After some time trying to find the right IT company for us we were delighted to find Counterpoint. Their professionalism along with their friendly manner has not gone unnoticed. We would recommend them wholeheartedly.
Ella Dorrell
Office Manager, The Behavioural Architects
Sussex Frequently Asked Questions
Do you offer on-site support to businesses in Sussex?
Yes, we deliver on-site IT support for businesses throughout the Sussex region. Our team can visit your location to handle issues that can't be resolved remotely. Additionally, we offer regular on-site check-ups to keep your IT systems running optimally.
What should I do if I encounter a technical issue outside of business hours?
We offer IT support outside of our regular working hours for those who need assistance. Depending on your plan, this service may either be included or available on a pay-per-use basis.
What is your response time for support requests?
Our response time for support requests is typically within one hour during business hours. For urgent issues, we prioritise rapid response to minimise any disruption to your business operations. Our customer service team is dedicated to ensuring timely and efficient support.
How much does IT Support in Sussex cost and can I get a quote based on my setup?
Absolutely. At Counterpoint, we don’t do one-size-fits-all pricing. Our plans start from £49.99 per user, per month. For more advanced needs, like enhanced security, compliance support, or mixed Mac/Windows environments, plans can exceed £100 per user.
Is an IT support contract with Counterpoint flexible?
Although we do have set plans that we have found work best for most businesses, our plans can be flexible to work around any unique requirements that your business may have.