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Our Partners
Sussex IT Support and Managed Services
At Counterpoint, we understand that each business is unique. That’s why we tailor our services to meet your specific needs, from handling day-to-day IT issues to implementing long-term digital strategies
With over 35 years of experience as an IT support company in Sussex, we bring a deep understanding of IT challenges faced by creative and Mac-driven businesses. Our team is dedicated to ensuring your systems are secure, efficient, and ready to support your goals, so you can focus on driving innovation and growth.
Comprehensive Business IT Support in Sussex
Helpdesk Support
Our helpdesk support goes beyond simple troubleshooting.
We offer:
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24/7 remote support with guaranteed response times
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Optional on-site assistance for complex issues
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Proactive monitoring to prevent potential problems
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Tailored support plans for creative workflows and Mac environments
Cloud Management
Maximise your cloud investment with our Cloud services.
We offer:
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Multi-cloud expertise (AWS, Azure, Google Cloud)
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Cloud migration and optimisation strategies
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Cost management and resource allocation
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Integration with creative software suites and Mac-based workflows
Cybersecurity
Protect your IT and sensitive data with our cybersecurity measures.
We Offer:
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Advanced threat detection and prevention
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Regular vulnerability assessments and penetration testing
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Employee security awareness training
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Compliance management for industry-specific regulations
Training
Empower your team with tailored IT training programs.
We Offer:
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Software-specific workshops for creative professionals
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Cybersecurity awareness courses
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Productivity optimisation for Mac and PC environments
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Custom training modules aligned with your business goals.
IT Consultancy
Gain a competitive edge with our strategic IT consulting Services.
We Offer:
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Comprehensive IT audits and roadmapping
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Digital transformation strategies for creative businesses
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Technology alignment with business objectives
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Vendor management and procurement advice
Infrastructure
Build a robust foundation with our infrastructure services.
We Offer:
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High-performance WiFi solutions for creative studios
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Scalable broadband options for growing businesses
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VOIP systems integration for seamless communication
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Network design and optimisation for Mac-centric environments.
About Us
At Counterpoint, we've been at the forefront of IT support in Sussex for over 35 years. Our journey began in 1988 with a vision to provide exceptional IT services to businesses in our local community. Since then, we've grown to become the go-to IT partner for creative and Mac-driven businesses across Sussex.
Our deep-rooted understanding of the unique challenges faced by creative industries, combined with our Mac expertise, sets us apart. We're not just IT professionals; we're problem solvers, innovators, and trusted advisors who speak your language and understand your needs.
Why Choose Counterpoint for IT Support in Sussex?
Choosing the right IT partner for IT support in Sussex is essential for business success. Here’s what sets Counterpoint apart in Sussex:
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Decades of Experience – Over 35 years of experience supporting Sussex businesses with personalised IT solutions.
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Mac Expertise – As Mac specialists, we bring top-tier knowledge and support to creative, Mac-driven workplaces.
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Local Presence – Our Sussex-based team understands the needs of businesses in the area, delivering solutions that align with local demands.
Contact Us for Trusted IT Support in Sussex
Please fill out the form and one of our local, friendly team will be in touch shortly.
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How can I request IT support services for my Brighton business?If you're interested in our IT support services, the best way to get in touch is through our contact forms or by giving us a call. Our customer service team will discuss your specific needs and create a plan tailored to fit all your requirements.
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How do I choose an IT support company?When choosing an IT support company, consider their experience, range of services, response times, and customer reviews. Look for a company that offers comprehensive IT support, including cyber security and excellent customer service. You should always ensure they understand your business needs and that they can provide tailored solutions.
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What cybersecurity measures do you provide?We offer a comprehensive range of cybersecurity for businesses to protect your operations, including: Vulnerability and Penetration Testing: Identify and address security weaknesses before they can be exploited. Security Monitoring and Incident Response: Continuous monitoring and rapid response to security incidents. Security Awareness Training: Educate your team on best practices to help prevent security breaches. Compliance Management: Ensure your business meets all relevant security regulations and standards. Endpoint Security: Protect devices connected to your network from threats. Network Security: Network security secures your network infrastructure to prevent unauthorised access and attacks. Our cyber security services, including our data backup services, are designed to keep your business safe from evolving threats.
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What are your hours of operation?Our business hours are from 8:30 AM to 5:00 PM. However, we also offer extended IT support options for businesses that require assistance outside of these hours.
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What should I do if I encounter a technical issue outside of business hours?We offer business IT support in Brighton outside of our regular working hours for those who need assistance. Depending on your plan, this service may either be included or available on a pay-per-use basis.
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Is an IT support contract with Counterpoint flexible?Although we do have set plans that we have found work best for most businesses, our plans can be flexible to work around any unique requirements that your business may have.
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Do you offer on-site support to business in Brighton?Yes, we offer on-site IT support for businesses in the Brighton and Hove region. Our team can visit your premises to resolve issues that cannot be handled remotely. We can also conduct regular check-in meetings to ensure everything is running smoothly and to proactively address any potential issues.
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How much does IT support in Brighton cost?The cost of IT support in Brighton depends on the size of your business, the complexity of your setup, and the level of support you’re after. At Counterpoint, we offer flexible pricing tailored to your needs, whether you’re a creative agency, a growing business, or an established organisation working with Macs, Windows, or both. As a guide, our monthly support packages typically start from £49.99 per user. For businesses needing more advanced support, like enhanced security compliance, bespoke plans can be £100+ per user per month. We’re always happy to chat and give you a clear, no-pressure quote based on your exact requirements.