IT Support For Marketing & Creative Agencies
Creative agencies don't have typical IT problems. You're handling large files, running Adobe Creative Suite alongside project management tools, onboarding freelancers mid-campaign, and managing remote teams who need fast access to shared assets.
Over 80% of our clients work in the creative sector. We understand how agencies operate, and we've built our support model around it.
Trusted By Top Businesses
Generic IT support
wasn't built for agencies
Most IT providers are set up for offices where everyone uses the same tools, works the same hours, and handles the same file sizes. Creative agencies are different.
Your team is likely running a mix of Macs and PCs. You're working with large video and image files that break standard cloud sync tools. You bring freelancers in and out regularly. You may be working across multiple client environments, each with their own security and compliance requirements.
A generalist MSP will keep the lights on. We go further, because we've seen these specific problems hundreds of times, and we know what actually fixes them.
ISSUES AGENCIES TELL US ABOUT
These are the conversations we have with new agency clients. Every single week.
"Our cloud storage keeps failing when people try to sync large video files"
"We have no idea what devices the freelancers are using when they access our systems"
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"We have no idea what devices the freelancers are using when they access our systems"
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"We lost work because nobody had set up proper backups"
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WHAT WE COVER
IT built around creative workflows
Explore the advantages of partnering with an IT company that has a vast amount of experience in supporting businesses within the creative sector, including IT support for marketing agencies, advertising agencies and brand agencies .
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Mac and PC, side by side
Many creative agencies run a mixed environment, designers on Macs, account teams on Windows.
We manage both with dedicated expertise across each platform, including device enrolment and security policy with no gaps.
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Adobe & Creative App Support
We support the tools your team actually uses.
That includes Creative Cloud licence management, deployment, and troubleshooting across the full Adobe stack and the broader software your agency runs on.
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Large File Storage
Sharing large assets across a hybrid team is one of the most common pain points we fix.
Our Hybrid Studio Solution gives teams fast local-speed access to shared files without the size limits and sync failures of standard cloud storage.
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Large File Management
Agencies holding client data are increasingly expected to demonstrate security credentials.
We help creative teams achieve Cyber Essentials certification and implement controls that satisfy enterprise client requirements.
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Freelancer Access & Security
Bringing in a freelancer creates a security gap if not handled properly.
We manage contractor onboarding and offboarding, ensure devices meet your security baseline, and scope access correctly so client data stays protected.
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Freelancer Scalability
Whether your team is split across home, studio and client sites, your IT infrastructure should keep up.
We design and manage setups that give everyone fast, secure access, wherever they're working from.
CLIENT TESTIMONIAL
How our IT partnership with Campfire streamlined their operations
"The team at Counterpoint consistently delivers quick and effective communication, ensuring our needs are met promptly. We highly recommend Counterpoint for any company seeking a reliable and proactive IT partner"
Grace Salisbury, HR and Office Executive
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SUPPORT PLANS
Two plans built for how agencies grow
Our outsourced IT plans are built around the way creative teams work and what they actually need.
We offer two clear options, Flow and Edge, each tailored to different stages of agency growth. Whether you need dependable day-to-day IT support or a strategic partner to shape your future infrastructure, we’ll align the plan to your needs.
CREATIVE
FLOW
Dependable day-to-day IT support for agencies that need everything to just work.
EVERYDAY SUPPORT
Unlimited Remote Support
Staff onboarding and offboarding
SYSTEMS MANAGEMENT
Device & Patch management
Microsoft 365 / Google Workspace management
STRATEGIC GUIDANCE
Annual Business IT and strategic reviews
SECURITY & PROTECTION
Endpoint Protection
Basic Email security
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CREATIVE
EDGE
Everything in Flow, plus strategic guidance and enterprise-grade security.
*Everything included in Creative Flow
Unlimited Onsite Support
SYSTEMS MANAGEMENT
Proactive system maintenance
Management of device repairs & software licensing
Equipment procurement services
STRATEGIC GUIDANCE
Quarterly Business IT and strategic reviews
Dedicated account manager
SECURITY & PROTECTION
Cyber security & phishing training
M365 Security and compliance platform
24/7 SOC Managed EDR & ITDR
Cloud backup for M365 or Google Workspace
Why Choose Us As Your Creative Agency IT Specialists?
We prioritise keeping in regular contact with your team, providing clear updates, check-ins, and proactive advice so that we build a genuine partnership and you’re never left in the dark.
By learning the details of your technology and software, creative workflows and team structure, we can anticipate challenges before they become problems and shape our recommendations around your goals.
To find out more about the unique IT chalenges we see creative commonly face and how we fix them, read out guide here →
Ready to fix your agency's IT?
If your IT is holding your agency back, or you just want a second opinion on how your setup could work better, we're happy to have an honest conversation about it.
Frequently Asked Questions
Can you help us achieve cyber security compliance standards?
Definitely. We have a proven track record of helping agencies achieve various cyber security certifications, including Cyber Essentials and ISO 27001. Whether you need a bit of guidance or comprehensive support through the entire certification process, our team is here to assist you every step of the way.
Can Counterpoint assist with remote work solutions for advertising and marketing agencies?
Yes, Counterpoint can assist with remote work solutions. We provide enhanced collaboration tools, optimised large file management, and cloud management solutions. These services ensure that creative teams can work efficiently and seamlessly from any location, improving data transfer speeds and network reliability.
What steps does Counterpoint take to protect sensitive client data for marketing and advertising agencies?
Counterpoint protects sensitive client data by ensuring client security compliance, providing robust cybersecurity measures, and offering reliable backup solutions. Their managed cybersecurity services enhance protection against threats, and their strategies align IT infrastructure with business objectives to safeguard digital assets and ensure business continuity.
Can you support the freelancers our agency works with?
Yes, absolutely. We provide IT support for freelancers who are part of your wider team, and ensure they have the necessary security measures in place so they don’t become a weak link. We also handle onboarding and off-boarding as needed, making it easy to keep your systems secure and your projects running smoothly.
Download Our IT Services
Guide For Creative Agencies
We offer a range of plans tailored to meet the specific needs of your business. While our IT Services Guide highlights two of our most popular plans, our offerings extend far beyond. Contact us today for comprehensive details on our full range of support options.
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