Can you help us achieve cyber security compliance standards?

Definitely. We have a proven track record of helping agencies achieve various cyber security certifications, including Cyber Essentials and ISO 27001. Whether you need a bit of guidance or comprehensive support through the entire certification process, our team is here to assist you every step of the way.

Do you support both Mac and Windows in creative agencies?

Yes. We support Mac, Windows and mixed environments, so your designers, account teams, developers and wider agency can all be managed as one IT environment.

How do you manage freelancers and changing project teams?

We can set up accounts, devices and permissions quickly for new employees and freelancers, then remove access cleanly when a project ends or somebody leaves. This helps keep onboarding simple without compromising security.

How do you protect client and project data?

We can manage endpoint protection, email security, identity and access, backups, monitoring and device security to help protect sensitive client work and agency data without making everyday collaboration unnecessarily difficult.

Do you provide onsite as well as remote support?

Yes. Most issues can be handled remotely, but we can also provide onsite support where it makes sense, particularly for office infrastructure, projects, installations or issues that are easier to resolve in person.

Can you help our marketing agency achieve cyber security compliance?

Yes. We have a proven track record helping agencies achieve cyber security certifications including Cyber Essentials and ISO 27001, providing guidance through the entire certification process.

How does Counterpoint protect sensitive client data for marketing and advertising agencies?

We protect sensitive client data through robust managed cybersecurity measures, client security compliance support, and reliable backup solutions. Our strategies align IT infrastructure with your business objectives to safeguard digital assets and ensure business continuity.

Can Counterpoint assist with remote work solutions for marketing and creative agencies?

Yes. We provide enhanced collaboration tools, optimised large file management, and cloud management solutions to ensure your creative teams can work efficiently from any location, with fast data transfer speeds and reliable network access.

Can you provide IT support for the freelancers our agency works with?

Yes. We provide IT support for freelancers who are part of your wider team, ensuring they have the necessary security measures in place. We also handle onboarding and offboarding as needed, keeping your systems secure and your projects running smoothly.

IT SUPPORT FOR MARKETING AGENCIES

IT that keeps creative work moving.

Mac-heavy or mixed teams, large project files, freelancers and deadlines that don’t move. We keep the technology behind your agency fast, secure and easy to work with.

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35+

5★

80%

Years in business
supporting since 1989.

Google rating
Trusted by our clients.

Creative Clients
Specialist expertise.

THE CHALLENGE

Creative agencies put IT under pressure in unique ways

Brilliant creative work comes with it's own IT challenges. We understand the realities of agency life and design our IT support around them.

Large creative files

Big video, design and 3D files need fast and reliable access.

Mac & Windows teams

Different devices, but the same seamless experience for your team.

Freelancers & changing teams

People come and go. Access needs to be simple and secure.

Remote working

In the studio, at home or on location. Your IT needs to keep up.

THE OUTCOME

Less waiting.
Fewer workarounds. More creating.

Get a reliable, high performance IT environment that supports your team and your projects.

From workstations and specialist applications to storage, security and remote access, we make sure the wider environment keeps pace with the demands of your engineering work.

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Fast file access

Get to large creative files quickly, wherever or whenever.

Quicker onboarding

Get your new starters and freelancers up and running fast.

Smoother collaboration anywhere

Work together easily, whatever the size of file, in the studio or remotely.

Less time chasing IT

Proactive support keeps things running, so you can focus on your work without interuption.

A CONNECTED IT ENVIRONMENT

Everything your agency needs, working together.

From Macs and creative applications to large files, freelancers and security, we keep the technology behind your agency joined up, supported and easy to manage.

Support

Remote helpdesk · onsite support · day-to-day issues

People

Onboarding · offboarding · secure access management

Devices

Macs · Windows · mobiles · device management

Productivity

Adobe Creative Cloud · Microsoft 365 · Google Workspace

Security

Endpoint · email · identity · monitoring · backup

IT Management

Licensing · procurement · backup · forward planning

A SMARTER WAY TO BUILD YOUR IT TEAM

Get the expertise of a whole IT team, without building one in house

As your business grows, IT quickly becomes more than support. Security, onboarding, devices, cloud services and planning all need proper ownership.

Counterpoint gives you access to experienced people across all of those areas, with the level of support growing alongside your business.

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CORE

Dependable support for your growing team.

Day-to-day support, onboarding, device management and essential security, while you retain the lead on IT.

ENHANCED

More proactive. More protected.

Stronger security, monitoring and operational oversight, helping you stay ahead as your business complexity grows.

SENTINEL

Your operational IT team.

We take greater ownership of your IT, with structured reviews, planning and ongoing improvement as you grow.

Hybrid Studio

The managed file platform for creative teams

Hybrid Studio is our specialist data storage and collaboration platform, built specifically for creative agencies managing large shared assets across remote teams.