30+
Years
In Business
5★
Google Review
Rating
24/7​
Proactive
Monitoring
ARE YOU HERE BECAUSE YOUR...
Looking for better IT Support?
Tickets taking too long?
You shouldn’t have to chase your IT company to get something fixed. We prioritise issues properly, respond quickly and keep you informed until they’re resolved.
Tired of explaining everything again?
Our engineers get to know your business, your systems and your people. So when you need help, you’re not starting from scratch every time.
Not sure whether your IT is actually secure?
Good security is more than installing a few tools. We actively manage your protection, spot gaps and help you keep improving as risks change.
IT still landing on somebody else's desk?
If IT keeps becoming somebody’s second job, we can take more of it off their hands. From day-to-day support to proactively managing your IT, you choose how much responsibility we take.
WHY COUNTERPOINT
IT support built for the way you work
Fast responses
When something stops your team working, we respond accordingly. Clear priorities, measured service levels and a team accountable for getting things moving again.
Local enough to turn up
Most support is faster remotely. But sometimes someone needs to be in the room. Our South West team supports businesses across Bristol and can be onsite when hands-on help is needed.
Mac and Windows
Decades of Mac expertise alongside a proper modern Microsoft and Windows capability. Many providers are fundamentally Windows houses. We are equally at home in both.
30+ Years Experience
A senior team, several of whom have worked together for many years. Not a revolving-door helpdesk.
OUR IT SUPPORT PLANS AND PRICING
IT support that fits around your business
Some clients have somebody internally who wants to retain control. Others want us to take almost all of the operational IT responsibility. Our plans reflect that.
Core
You stay in charge. We give your team expert backup.
Responsive support, device management and essential security, with your business retaining the IT lead.
£44.99
/ person / month
MOST POPULAR
Enhanced
You stay in control. We take more of the operational and security workload.
More proactive oversight, stronger security and resilience, and regular engagement from Counterpoint.
£59.99
/ person / month
Sentinel
We become your operational IT team.
We actively manage the environment, show up regularly, plan ahead, improve security and resilience, and keep you informed about what needs attention next.
£89.99
/ person / month
Got in-house IT already, or a project in mind? We also offer co-managed IT, IT consultancy and cloud migrations.
WHAT WE LOOK AFTER
Everything your business needs from IT
From everyday support and security to infrastructure and technology planning, we can look after as much of your IT as you need.
People
Helpdesk · onboarding & offboarding · user access · device support
Productivity
Microsoft 365 · Google Workspace · Adobe · collaboration tools
Security
Endpoint · email · identity · awareness · security monitoring
Infrastructure
Networks · Wi-Fi · cloud · backup · storage · connectivity
Management
Suppliers · licensing · procurement · lifecycle planning · budgeting
Improvement
Reviews · security improvements · projects · technology planning
Industries we serve
We specialise in supporting the unique technology demands of the creative industries need unique technical management. That's exactly what we do, and have a wide range of creative industries covered.
Frequently Asked Questions
What types of IT support services do you offer in Bristol?
We provide a comprehensive range of business IT solutions, including managed IT services, cybersecurity solutions, cloud computing solutions, and IT infrastructure management tailored to Bristol businesses.
How can managed IT services benefit my business in Bristol?
Our managed IT services in Bristol ensure proactive support, minimise downtime, and optimise your IT systems for growth, allowing you to focus on your core operations.
How much does IT support in Bristol cost?
The cost of IT support in Bristol depends on the level of support you’re after. As a guide, our monthly support packages typically start from £44.99 per user. For businesses needing more advanced support, such as enhanced security measures, plans can be £100+ per user per month.
Which industries do you specialise in for IT support?
We cater to a variety of industries, including creative agencies, professional services, and retail. Our customised solutions ensure your IT needs are met effectively.
How can I get a free IT consultation for my business in Bristol?
Getting started is simple! Contact us to arrange a free IT consultation, where we’ll assess your needs and craft a tailored IT strategy.
Do you provide 24/7 IT support in Bristol?
Yes, we offer 24/7 remote IT support to address issues promptly and ensure your business continues to run smoothly.