Our Partners
Enjoy Peace of Mind With Our Expert Team
With Counterpoint’s IT helpdesk services, you can focus on what matters most, while we take care of your technology. Our friendly team provides reliable, expert support that ensures your IT systems stay secure, efficient, and operational, minimising downtime and preventing disruptions. With Counterpoint, you can enjoy the peace of mind that comes with knowing your IT is in expert hands
What Are IT Helpdesk Support Services?
IT helpdesk support services provide businesses with expert assistance to resolve technical issues, optimize system performance, and ensure seamless daily operations. Whether it's troubleshooting software, resolving hardware issues, or managing network connectivity, our IT helpdesk serves as your first point of contact for all technology-related concerns.
With our user-friendly portal and dedicated phone support, reaching our helpdesk team is quick and convenient—no matter where you are. By partnering with an experienced IT helpdesk like Counterpoint, you gain access to professional IT support without the overhead of an in-house team, keeping your business running smoothly and securely.
Fast & Reliable IT Support
Our London helpdesk offers rapid response times, so you’re never left waiting when IT issues arise. We understand how critical technology is to your business, and our expert team is ready to assist with:
Troubleshooting Mac & Windows issues
Whether your business runs on Mac, Windows, or both, our specialists quickly identify and fix IT issues. From software glitches to system slowdowns, we ensure everything operates smoothly, minimising disruption to your workflow.
Network and connectivity support
A reliable network is essential for any business. Our team helps diagnose and resolve connectivity issues, optimise Wi-Fi performance, and ensure secure, stable network access. Whether you're working from the office or remotely, we make sure you stay connected.
Software and hardware support
From installing and configuring software to troubleshooting hardware issues, our helpdesk ensures your technology runs smoothly. Whether it’s setting up new devices, fixing performance issues, or upgrading systems, we provide expert support to keep your team productive.
Outsourced IT Services
What’s Included in Our Outsourced IT Services?
✔ Unlimited Helpdesk Support – Fast, reliable assistance whenever you need it.
✔ Proactive Monitoring – We identify and fix issues before they disrupt your business.
✔ Security & Compliance – Keeping your systems protected and up to industry standards.
✔ Mac & Windows Expertise – Dedicated support for mixed environments.
✔ Scalable Solutions – IT support that grows with your business.
When you choose to outsource your IT services with Counterpoint, you gain access to our expert helpdesk. Our outsourced IT support ensures your business runs smoothly without the hassle of maintaining an in-house IT team.
Why Choose Our IT Helpdesk?
Counterpoint’s helpdesk team is renowned for its friendly yet professional approach. We communicate in clear, non-technical language, making IT support simple and stress-free. No matter where your team is working from, whether in the office, at home, or on the go, we’re always just a call or portal request away, ready to help whenever you need us
24/7 Support
Get help whenever you need it, whether during working hours or after hours, perfect for a traveling team.
Expert Technicians
Our team is made up of seasoned IT professionals with specialised knowledge in both Mac and Windows systems.
Fast Issue Resolution
We quickly diagnose and resolve problems, minimising downtime and keeping your business running smoothly.
Proactive Maintenance
Our team monitors your systems for potential issues, addressing them before they impact your operations.
Reach out to our friendly team of helpdesk experts today
Get in touch today to see how our helpdesk can support your business.
It's time to get your business secure
Frequently Asked Questions
How do I contact the helpdesk?
You can reach our helpdesk via our easy-to-use support portal or by phone. Our team is always ready to assist, no matter where you’re working from.
Do I need to have a contract to use your helpdesk services?
Our helpdesk is available to businesses on our managed IT services plans, ensuring proactive support and ongoing system maintenance.
What are the benefits of outsourcing IT helpdesk support?
Outsourcing your IT helpdesk gives you access to expert support without the expense of an in-house team. By partnering with Counterpoint, you benefit from:
-
Expertise & Experience – Gain access to our highly skilled team with years of IT support experience.
-
Fast Response Times – Get quick resolutions to IT issues, minimising downtime.
-
Scalability – Our support grows with your business, adapting to your needs.
Is helpdesk support available outside of office hours?
Yes! We offer after-hours support, making us the perfect IT partner for businesses with remote or traveling teams.