IT Support In Brighton & Hove
Managed IT support for Brighton's creative businesses. Mac specialists, and engineers who can be on-site in under 30 minutes.
Whether you're a design studio in the North Laine or a startup in the city centre, we're a team of local specialists who've built our service around the way creative businesses work.
TEAMS WE SUPPORT
Why Brighton Businesses Choose Counterpoint
Fast response, real Mac expertise, and a team close enough to turn up. Here's what that looks like in practice.
Fast, measured response
Urgent issues get a response within 30 minutes, and even routine requests are answered within 4 hours. These are maximums, not waiting periods: critical incidents are triaged immediately. We publish our SLAs because we're happy for you to hold us to them.
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Local enough to turn up
We're based in Worthing, under 30 minutes from central Brighton. Whether it's a regular in-person check-in, a hardware install, or an urgent fix that needs hands-on support, an engineer can be with you the same day.
Mac and creative expertise
Most MSPs tolerate Macs. We specialise in them. As Apple Consultants Network members, we manage over 2,000+ Macs, run mixed Mac and Windows environments, and integrate them cleanly with your tools.
Our managed IT support pricing and plans
Here's the thing about support plans: the right one isn't the one with the longest feature list. It's the one that matches the role you want us to play.
Some businesses just want the essentials handled by someone dependable. Others want us taking real responsibility for their security and resilience. And some want us properly embedded, acting as their operational technology partner. That's why there are three plans, and why the difference between them is what we take off your plate, not how many bullet points you get.
Whichever plan you choose, every plan includes these fundamental services:
Unlimited helpdesk support, remote and on-site as required, with tickets logged and tracked through your client portal
Secure, professionally managed devices, with proactive monitoring and maintenance
Essential security services, including managed email security and immutable cloud backup of your Microsoft 365 or Google Workspace accounts
Customer success check-ins and an annual Business Technology Review
Full support for Mac, Windows and mixed environments
Core
Core is for businesses that want day-to-day IT quietly handled. Your team has somewhere to turn when something's not working, your devices stay secure and up to date, and technology gets on with supporting the business instead of demanding its attention.
£44.99
/ person / month
Put simply: We look after the essentials, so your team can focus on their work.
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Enhanced
Enhanced is for businesses that want us taking greater responsibility for security and resilience. We don't wait for things to go wrong: we're spotting risks, strengthening defences and heading off problems before they reach your team, with your whole environment held to a defined security standard.
£59.99
/ person / month
Put simply: We proactively protect and strengthen your IT environment.
Sentinel
Sentinel is for businesses that want a genuine operational technology partner. Beyond managing your environment day to day, we're regularly on-site, in your operational and security reviews, and involved in the longer-term planning, with a consistent senior technical contact who gets to know your business properly over time.
£89.99
/ person / month
Put simply: we take on much of the operational IT manager role,
Got in-house IT already, or a project in mind? We also offer co-managed IT, IT consultancy and cloud migrations.
Industries we serve
We know each business in and around Brighton have unique tech needs. It's what we specialise in, and we support a wide range of local businesses.
Talk to a Brighton IT specialist
Tell us a little about your business and we'll come back to you within one working day with clear advice. No pressure, no obligation.
Call | 01903 538 844
Email | hello@counterpoint.co.uk
What our clients Say
"Counterpoint's dedication to our business's best interests is evident in every interaction. We highly recommend Counterpoint for any company seeking a reliable and proactive IT partner."
Grace Salisbury
HR and Office Executive, Campfire
Their professionalism along with their friendly manner, not to forget their incredible patience has not gone unnoticed. We would recommend them wholeheartedly"
Kelly Treby
Office Manager, English Oak Buildings
"Counterpoint's speed and efficiency in handling support tickets have been transformative for our business. Their impressive Mac knowledge has undoubtedly enhanced our productivity."
Grace Salisbury
HR and Office Executive, Campfire
Switching IT providers without the drama
Most of our clients came to us from another provider, so we've made the handover a well-worn path:
01
Free Consultation
A no-obligation call to understand your setup, your frustrations and what good looks like.
02
A step-by-step transition plan
We deal directly with your outgoing provider, so you don't have to referee.
03
A dedicated onboarding lead
One named person owns your switch from documentation to device rollout.
04
No disruption
We plan the changeover around your deadlines and workflows. Your team keeps working throughout.
Brighton Frequently Asked Questions
How can I reach out to your Team for my Brighton business?
We’d love to hear from you! The easiest way to get in touch is through our contact form or by giving us a call. We’ll then reach out to find out more about your business and the kind of services you are after.
We already have an internal IT person. Can you still help?
We can. Our co-managed IT support works alongside your in-house team, sharing the workload and filling skill gaps.
Do you offer on-site support to businesses in Brighton?
Our team can come on site whenever you need us. Whether it’s to install equipment, provide in-person support, or carry out check-in meetings, we’re always happy to offer face-to-face support.
What should I do if I encounter a technical issue outside of business hours?
We offer 24/7 IT support for Brighton businesses that need round-the-clock cover. Depending on your plan, it might already be included, or available on a pay-as-you-go basis.
Is an IT support contract with Counterpoint flexible?
Although we do have set plans that we have found work best for most businesses, our plans can be flexible to work around any unique requirements that your business may have.
What are you business hours?
Our business hours are from 8:30 AM to 5:00 PM. However, we also offer out of hours support options for businesses that require assistance outside of these hours.
Our Partners
