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Trusted By Top Businesses
Experience The Difference With Specialist Mac IT Support
Experience & Expertise
Counterpoint has over 20 years of experience supporting 10,000+ Macs, and our team of experts hold the most up-to-date qualifications in Apple training. This means your business can benefit from our teams' unparalleled expertise.
Enhanced Service
With our teams’ strong understanding of Apple hardware, software, and operating systems, businesses can expect quicker issue resolution and a higher level of service and satisfaction.
Optimised Performance
Our specialists maximise the value of Macs for your business. We enhance workflows, boost productivity, and streamline operational efficiency within the Mac ecosystem, unlocking its full potential for your success.
Our Mac Support Approach
At Counterpoint, we know just how important Mac support is. We focus on understanding your unique business needs so you can keep your Apple devices optimised, secure, and up-to-date, streamlining your business processes.
Our unique and personal approach allows us to deliver exceptional results, every time. To meet these exceptional standards, we have dedicated account managers and comprehensive support plans, guaranteeing seamless integration and ongoing performance improvements. With us, you can rest easy knowing your Apple devices will be in the best hands possible.
Fully Managed
Mac Support
Our comprehensive managed support plans ensure all your business's IT needs are covered, including unlimited helpdesk support, tailored advice, and enhanced security. Whether you have a fully Mac or a mixed environment, we're with you every step.
Specialist Helpdesk
Count on our Mac specialists for quick and effective support. With a streamlined ticket process and our extensive Mac expertise, resolving your IT issues has never been easier.
Proactive Management
Our proactive approach ensures that all your Apple devices are kept updated, secure, and monitored round-the-clock, preemptively addressing potential issues.
IT Strategy
Our consultants analyse your needs, offering personalised recommendations to optimise your Apple ecosystem. With our strategic guidance, you can elevate business through the power of your IT.
Apple Cybersecurity
Our cybersecurity experts secure your IT ecosystem with robust measures, thorough assessments, and ongoing support, ensuring comprehensive protection for your business.
Meet Our Specialists
Introducing our team of dedicated specialists, ready to elevate your Mac support experience. With a wealth of expertise and a passion for Apple technologies, our specialists are committed to providing tailored solutions that meet your unique needs.
Whether it's troubleshooting issues, optimising performance, or implementing cutting-edge security measures, our team is here to ensure your Mac devices runs seamlessly.
Get in touch with one of our experts today
Please fill out your details, and one of our friendly team members will promptly reach out.
Let's kickstart the process
Clients Testimonials
The team at Counterpoint consistently delivers quick and effective communication, ensuring our needs are met promptly. Their dedication to our business's best interests is evident in every interaction"
Grace Salisbury, HR & Office Exec
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Additional Mac Support Services
Co-Managed Support
We can work alongside your existing IT team, offering specialist support for your Apple devices. This ensures your Mac users receive the same quality support as other devices in your business.
Apple Device Management
We can manage your whole suite of Macs, iPads and MacBooks as required. Our proactive approach ensures that devices are updated, secure and monitored at all times.
Cloud Management
Whether your business uses Google Workspace, Microsoft 365, or another cloud platform, our team of Mac experts can manage and optimise your cloud environment.
Apple Procurement
Our procurement service allows us to bring your new Apple hardware into our offices for full configuration before delivery, giving your team a better onboarding experience.
Mac Training
Our team know everything there is to know about Macs, and we love sharing this wisdom. Our training services equip your team with tips and tricks to get the most out of their tech.
Mixed Environment Support
Does your business utilise both Macs and PCs? We have developed
solutions which enable Mac and Windows Networks to work seamlessly together.
Book a Free IT Consultation
Send us a message and one of our friendly Mac experts will be in touch shortly to arrange a time for your Free IT support consultation.
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How can I request IT support services for my Brighton business?If you're interested in our IT support services, the best way to get in touch is through our contact forms or by giving us a call. Our customer service team will discuss your specific needs and create a plan tailored to fit all your requirements.
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How do I choose an IT support company?When choosing an IT support company, consider their experience, range of services, response times, and customer reviews. Look for a company that offers comprehensive IT support, including cyber security and excellent customer service. You should always ensure they understand your business needs and that they can provide tailored solutions.
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What cybersecurity measures do you provide?We offer a comprehensive range of cybersecurity for businesses to protect your operations, including: Vulnerability and Penetration Testing: Identify and address security weaknesses before they can be exploited. Security Monitoring and Incident Response: Continuous monitoring and rapid response to security incidents. Security Awareness Training: Educate your team on best practices to help prevent security breaches. Compliance Management: Ensure your business meets all relevant security regulations and standards. Endpoint Security: Protect devices connected to your network from threats. Network Security: Network security secures your network infrastructure to prevent unauthorised access and attacks. Our cyber security services, including our data backup services, are designed to keep your business safe from evolving threats.
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What are your hours of operation?Our business hours are from 8:30 AM to 5:00 PM. However, we also offer extended IT support options for businesses that require assistance outside of these hours.
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What should I do if I encounter a technical issue outside of business hours?We offer business IT support in Brighton outside of our regular working hours for those who need assistance. Depending on your plan, this service may either be included or available on a pay-per-use basis.
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Is an IT support contract with Counterpoint flexible?Although we do have set plans that we have found work best for most businesses, our plans can be flexible to work around any unique requirements that your business may have.
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Do you offer on-site support to business in Brighton?Yes, we offer on-site IT support for businesses in the Brighton and Hove region. Our team can visit your premises to resolve issues that cannot be handled remotely. We can also conduct regular check-in meetings to ensure everything is running smoothly and to proactively address any potential issues.
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How much does IT support in Brighton cost?The cost of IT support in Brighton depends on the size of your business, the complexity of your setup, and the level of support you’re after. At Counterpoint, we offer flexible pricing tailored to your needs, whether you’re a creative agency, a growing business, or an established organisation working with Macs, Windows, or both. As a guide, our monthly support packages typically start from £49.99 per user. For businesses needing more advanced support, like enhanced security compliance, bespoke plans can be £100+ per user per month. We’re always happy to chat and give you a clear, no-pressure quote based on your exact requirements.
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