35+ years
experience
Mac & Windows Experts
Certified Engineers & Consultants
UK helpdesk & onsite support
Why businesses outsource their IT
IT keeps landing on somebody else's desk
Your Ops Director, Finance Director or Office Manager shouldn't also have to become your IT manager.
You can't justify an internal IT team
Outsourcing gives you access to a wider range of skills without having to recruit and manage an entire department.
Your current provider only reacts
Fixing tickets matters. Good outsourced IT should also manage security, resilience and what needs improving next.
You've outgrown your current IT support
As your business becomes more complex, you need more than somebody to call when something breaks.
OUR IT SUPPORT PLANS AND PRICING
IT support that fits around your business
Some clients have somebody internally who wants to retain control. Others want us to take almost all of the operational IT responsibility. Our plans reflect that.
Core
You stay in charge. We give your team expert backup.
Responsive support, device management and essential security, with your business retaining the IT lead.
£44.99
/ person / month
MOST POPULAR
Enhanced
You stay in control. We take more of the operational and security workload.
More proactive oversight, stronger security and resilience, and regular engagement from Counterpoint.
£59.99
/ person / month
Sentinel
We become your operational IT team.
We actively manage the environment, show up regularly, plan ahead, improve security and resilience, and keep you informed about what needs attention next.
£89.99
/ person / month
Got in-house IT already, or a project in mind? We also offer co-managed IT, IT consultancy and cloud migrations.
WHAT WE LOOK AFTER
By gaining access to our diverse team of IT specialists who understand both your systems and your sector, our outsourced IT support services are hugely successful at helping businesses run at its best.
People
Helpdesk · onboarding & offboarding · user access · device support
Productivity
Microsoft 365 · Google Workspace · Adobe · collaboration tools
Security
Endpoint · email · identity · awareness · security monitoring
Infrastructure
Networks · Wi-Fi · cloud · backup · storage · connectivity
Management
Suppliers · licensing · procurement · lifecycle planning · budgeting
Improvement
Reviews · security improvements · projects · technology planning
WHY COUNTERPOINT
Why London businesses outsource their IT to Counterpoint
Experienced people
An established team with more than 35 years' experience, not a revolving-door helpdesk.
Apple + Mac
Deep Apple expertise alongside strong Microsoft and Windows capability, so mixed environments don't require multiple providers.
Support you can measure
Clear service levels, prioritisation and reporting so you know how your IT service is performing.
More than a helpdesk
We can manage the day-to-day environment, security, suppliers and ongoing improvement, not simply wait for tickets.
Talk to Us About Outsourcing Your IT
At Counterpoint, we partner with businesses of all sizes to deliver IT support that's built around you.
Whether you're growing or just looking for dependable day-to-day support, we'll make sure your technology works exactly as it should.
Fill out the form to get the ball rolling
Seamless Onboarding for Outsourced IT Support in London
Switching to a new outsourced IT support provider in London doesn’t have to be stressful. At Counterpoint, we deliver a smooth, structured onboarding experience, led by a dedicated team that care about getting your IT setup right from day one.
Start with a No-Pressure Consultation
We kick things off with a free, no-obligation call to understand your current setup, pain points, and goals. It’s also a chance for you to get to know us, before any commitment.
A Smooth, Structured Transition
We liaise directly with your previous IT provider to make the transition hassle-free for your Team. Every step of onboarding is carefully planned, with a dedicated lead keeping you informed.
Ready-to-Go Support
We set up your systems, onboard your team, and provide any training you may needed. The result? A fully supported team and a seamless start with Counterpoint.
CLIENT TESTIMONIALS
Trust their words, not just ours
"After some time trying to find the right IT company for us, we were delighted to find Counterpoint. Their professionalism along with their friendly manner, not to forget their incredible patience has not gone unnoticed. We would recommend them wholeheartedly."
Kelly Treby
Office Manager, EOB
"Since Counterpoint has come on board, we have received prompt and professional service that has ensured our systems run smoothly. I recommend them for their IT support!"
Gemma Dumbrell
Executive Assistant, TWW
"Counterpoint's speed and efficiency in handling support tickets have been transformative for our business. Their impressive Mac and Google knowledge has undoubtedly enhanced our productivity and technology utilisation."
Ella Dorrell
Office Manager, TBA
Frequently Asked Questions
What are outsourced IT services?
Outsourced IT services provide external management and support for your business's technology needs. This includes technical support, infrastructure management, cyber security, helpdesk support and consulting services.
How much does outsourced IT support cost?
The cost of outsourced IT support depends on the services you need, the size of your business, and the level of support required. We have fixed monthly fees, per-user pricing, and project-based options. We’ll always be transparent, and we tailor packages to suit your goals and budget.
Why outsource your IT support instead of having an internal team?
By outsourcing your IT support, your business gains access to a wider range of expertise and tools at a far more cost-effective price than building an internal team. Outsourcing also offers greater scalability, adapting easily as your business grows.
Can you provide co-managed outsourced support?
Yes, we specialise in co-managed IT support. That means we work alongside your in-house IT team to provide expert backup, cover skill gaps (particularly with Macs), and handle overflow when your team is stretched. You stay in control, we simply extend your in-house capabilities with the right tools, knowledge, and support.
Is outsourced IT support right for my business?
Outsourced IT support works for businesses of all sizes, from startups to larger creative agencies. Whether you need full IT management or support alongside your internal team, we adapt to your setup and scale with your growth. If you're unsure, we’re happy to talk it through with you.
What types of IT support can be outsourced?
You can outsource day-to-day technical support, cloud IT services London, cybersecurity management, infrastructure management, and strategic IT consulting. These services are designed to provide comprehensive support for businesses of all sizes.
What makes Counterpoint different?
At Counterpoint, we focus on building strong client relationships that let us deliver IT services that exceed expectations. By understanding each client’s unique challenges and growth goals, we provide tailored support that helps them achieve exactly what they set out to.
What’s the process for switching to outsourced IT support?
Switching is simpler than you might think. We start with an audit of your current setup, agree a plan, and then onboard you with minimal disruption. We liaise with your previous provider (if there is one), set up monitoring and security tools, and introduce your team to how support works. Expect clear communication at every step.
What's included in your cybersecurity offering to outsourced IT support businesses in London?
Cybersecurity is a core part of our outsourced IT support offering. Our service levels offer layered protection, from essential safeguards to advanced security tools. Some of security services we offer include continuous vulnerability monitoring, endpoint and network monitoring, regular audits, and penetration tests. We also guide you through certifications such as ISO 27001 and Cyber Essentials.
How do you provide IT support to your clients?
We provide IT support through both of remote assistance and on-site visits. Most issues are resolved quickly by our brilliant remote helpdesk Team, but when the job calls for it, our engineers can visit your site for hands-on support.
How do you ensure data security and compliance?
We’re Cyber Essentials Plus accredited, which means we follow strict processes for data protection, security, and risk management. We also support businesses in staying GDPR-compliant and can advise on specific industry standards if needed.
Ready to talk
about your setup?
Let's walk through your studio, your workflow, and build an IT partnership that fits.
+44 (0)1903 538 844