Outsourced IT Support London
Your experienced IT team, without having to build one in-house.
For growing London businesses that need dependable support, stronger security and someone to take proper ownership of IT. From day-to-day support to infrastructure, cybersecurity and planning, we can take as much responsibility as you need.
35+ years
experience
Mac & Windows experts
Certified engineers & consultants
Onsite support across London
WHY BUSINESSES OUTSOURCE THEIR IT
The triggers are usually recognisable: IT lands on somebody else's desk, internal support can't keep up, your current provider stays reactive, or the business has simply outgrown the setup it started with.
IT lands on somebody else's desk
Your Ops Director, Finance Director or Office Manager shouldn't also have to be managing IT headaches.
You can't justify an internal IT team
Your need dependable support and advice, but not the cost and complexity of building every IT role internally.
Your current provider is reactive
Problems get fixed eventually, but there's little ownership, planning or help staying ahead of risks.
You've outgrown your current IT support
What worked at one stage becomes harder to manage as headcount, systems and expectations grow
WHY COUNTERPOINT
Why London businesses
choose Counterpoint
Named relationships
You will get a Team that spends the time to get to know your systems people and processes.
Experienced engineers
At established team of engineers, not a revolving door of junior support staff.
Mac + Windows
Deep Apple expertise alongside strong Microsoft and Windows capability.
More than a helpdesk
We look after your security, suppliers, infrastructure and plan what needs improving next.
OUR IT SUPPORT PLANS AND PRICING
IT support that fits around your business
Some clients have somebody internally who wants to retain control. Others want us to take almost all of the operational IT responsibility. Our plans reflect that.
Core
You stay in charge. We give your team expert backup.
Responsive support, device management and essential security, with your business retaining the IT lead.
£44.99
/ person / month
MOST POPULAR
Enhanced
You stay in control. We take more of the operational and security workload.
More proactive oversight, stronger security and resilience, and regular engagement from Counterpoint.
£59.99
/ person / month
Sentinel
We become your operational IT team.
We actively manage the environment, show up regularly, plan ahead, improve security and resilience, and keep you informed about what needs attention next.
£89.99
/ person / month
Got in-house IT already, or a project in mind? We also offer co-managed IT, IT consultancy and cloud migrations.
One team for the whole of your IT.
From day-to-day support and security to infrastructure, suppliers and longer-term planning, we bring the different parts of your IT together.
Support
Helpdesk · onsite support · user issues
People
Onboarding · offboarding · access management
Devices
Macs · Windows · mobiles · management
Productivity
Microsoft 365 · Google Workspace · Adobe
Security
Endpoint · email · identity · monitoring
IT Management
Licensing · procurement · backup · planning
A SMOOTHER WAY FORWARD
Seamless Onboarding for Outsourced IT Support in London
Switching to a new outsourced IT support provider in London doesn’t have to be stressful. At Counterpoint, we deliver a smooth, structured onboarding experience, led by a dedicated team that care about getting your IT setup right from day one.
03. Transition
We handle the detail, keep you informed, and minimise disruption.
04. Settle in
You gain ongoing support from a team that gets to know you.
02. Plan
A tailored our plans to cover your people, systems and timing.
01. Understand
We learn about your business, people and current setup.
Talk to Us About Outsourcing Your IT
At Counterpoint, we partner with businesses of all sizes to deliver IT support that's built around you.
Whether you're growing or just looking for dependable day-to-day support, we'll make sure your technology works exactly as it should.
Fill out the form to get the ball rolling
CLIENT TESTIMONIALS
Trust their words, not just ours
"After some time trying to find the right IT company for us, we were delighted to find Counterpoint. Their professionalism along with their friendly manner, not to forget their incredible patience has not gone unnoticed. We would recommend them wholeheartedly."
Kelly Treby
Office Manager, EOB
"Since Counterpoint has come on board, we have received prompt and professional service that has ensured our systems run smoothly. I recommend them for their IT support!"
Gemma Dumbrell
Executive Assistant, TWW
"Counterpoint's speed and efficiency in handling support tickets have been transformative for our business. Their impressive Mac and Google knowledge has undoubtedly enhanced our productivity and technology utilisation."
Ella Dorrell
Office Manager, TBA
Frequently Asked Questions.
Delivering First-Class IT Support
Managed IT support and Mac specialists and creative businesses throughout the UK.
Quick Links
Locations We Support:
IT Support London
IT Support Brighton
IT Support Sussex
IT Support Worthing
IT Support Chichester
IT Support Bath
Company
+44 (0)1903 538 844
hello@counterpoint.co.uk
©2026 Counterpoint. All Rights Reserved
