Our Partners
Addressing London's Unique IT Challenges
London businesses face unique IT challenges, including:
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High-speed connectivity demands in a fast-paced environment
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Cybersecurity threats targeting London's financial sector
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Seamless integration of legacy systems with modern cloud solutions
Counterpoint's outsourced IT support services are designed to tackle these challenges head-on, ensuring your business stays competitive in London's thriving economy.
Why Many Businesses Are Now Choosing Outsourced IT Services
Outsourcing IT support in London gives businesses expert help without the cost of an in-house team. From proactive support to remote and cloud services, it’s a flexible, cost-effective way to keep your tech running smoothly.
Helpdesk Tech Support
Our team provides fast, reliable helpdesk support to keep your business running smoothly. From troubleshooting software issues to resolving hardware problems, we ensure that your IT systems are always functioning at their best, minimising disruptions to your workflow.
Strategic IT consulting
We offer expert IT consulting to help align your technology with your business goals. Whether you're looking to scale, enhance efficiency, or strengthen your IT infrastructure, our team works with you to develop strategies that drive success and growth.
Proactive Monitoring
We don’t wait for problems to arise, we anticipate them. Our proactive monitoring services keep an eye on your systems 24/7, identifying potential issues before they can cause downtime, so your business stays operational without any unexpected interruptions.
Tailored Solutions
Your business is unique, and so are your IT needs. We offer business IT outsourcing and tailored outsourced IT solutions, addressing challenges such as IT security management, data storage, and collaboration. Our bespoke approach ensures you get the right technology, the right way, every time.
Comprehensive Cybersecurity Measures
Counterpoint provides robust cybersecurity as part of our outsourced IT support services in London, including proactive monitoring, risk assessments, and tailored security protocols. We ensure your business meets key industry standards like ISO27001 and Cyber Essentials Certification, protecting sensitive data and safeguarding your reputation.
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Key Sectors We Support
We work with a wide range of sectors across London, with a particular focus on supporting creative businesses, and take pride in being London’s go-to specialists for business Mac IT support and IT outsourcing.
Mac Businesses
Many London industries rely on Apple technology, and at Counterpoint, we specialise in delivering expert Mac IT support to meet that demand.
Whether your business is fully Mac-based or operates in a mixed Mac and Windows environment, we offer both fully managed and co-managed Mac support tailored to your needs. Our team ensures seamless integration between platforms, proactive maintenance, and performance optimisation for even the most demanding Mac workflows.
Find out more about our Mac services:
Talk to Us About Outsourcing Your IT
At Counterpoint, we pride ourselves on being a trusted London IT services provider that brings tailored solutions to businesses of all sizes.
Whether you’re looking for reliable IT support for small businesses in London or comprehensive services for larger organisations, our expertise ensures your technology works to support you.
Fill out the form to get the ball rolling
Seamless Onboarding for Outsourced IT Support in London
Switching to a new outsourced IT support provider in London doesn’t have to be stressful. At Counterpoint, we deliver a smooth, structured onboarding experience, led by a dedicated team that care about getting your IT setup right from day one.
Start with a No-Pressure Consultation
We kick things off with a free, no-obligation call to understand your current setup, pain points, and goals. It’s also a chance for you to get to know us—before any commitment.
A Smooth, Structured Transition
From liaising with your previous provider to deploying the right tools, we plan every step to ensure minimal disruption. You’ll have a dedicated onboarding lead who makes sure nothing gets missed.
Ready-to-Go Support
We set up your systems, onboard your team, and provide any training needed,whether you're using Macs, Windows, or both. The result? A fully supported team and a seamless start with Counterpoint.
CLIENT TESTIMONIAL
How Our IT Services Have Supported
English Oak Buildings
After some time trying to find the right IT company for us we were delighted to find Counterpoint.
Their professionalism along with their friendly manner, not to forget their incredible patience has not gone unnoticed.
We would recommend them wholeheartedly.
Kelly Treby, Office Manager
Frequently Asked Questions
What are outsourced IT services?
Outsourced IT services provide external management and support for your business's technology needs. This includes technical support, infrastructure management, cyber security, helpdesk support and consulting services.
How can outsourced IT support help businesses in London?
IT outsourcing gives you access to a team of experts who fix technical issues quickly and efficiently. This proactive approach reduces machine failures and lets your staff focus on what really matters rather than IT distractions. Plus, bespoke IT solutions are built to match your business goals so systems integrate seamlessly and productivity is consistent and business grows.
Why outsource your IT support instead of having an internal team?
Outsourcing is more cost-effective, offering flexibility and access to a broader range of expertise. It allows your team to focus on core operations without the complexities of managing IT internally.
Can you provide co-managed outsourced support?
Yes, we specialise in co-managed IT support. That means we work alongside your in-house IT team to provide expert backup, cover skill gaps (particularly with Macs), and handle overflow when your team is stretched. You stay in control, we simply extend your in-house capabilities with the right tools, knowledge, and support.
What types of IT support can be outsourced?
You can outsource day-to-day technical support, cloud IT services London, cybersecurity management, infrastructure management, and strategic IT consulting. These services are designed to provide comprehensive support for businesses of all sizes.
What makes Counterpoint different from other IT support providers in London?
What sets Counterpoint apart from other IT support providers in London is our dedication to becoming the ideal partner for our clients. We focus on building strong relationships, ensuring we only work with businesses where we can genuinely meet their needs. By investing time in understanding each client's unique challenges and goals, we deliver tailored solutions that drive efficiency and foster growth.
What kind of cybersecurity is included in outsourced IT support for London businesses?
Cybersecurity is part of outsourced IT support. This means continuous monitoring for vulnerabilities, regular security audits and tailored security frameworks. Plus these services are ISO27001 and Cyber Essentials certified so your data is safe and you are protected from the London business cyber threat.
How do you provide IT support?
We provide IT support through a mix of remote assistance, on-site visits, and 24/7 monitoring. Most issues are resolved quickly and efficiently via our remote tools, but when needed, our engineers can visit your site for hands-on support.