Our Partners
Outsourced IT Support Services That Deliver
At Counterpoint, we act as an extension of your team, providing expert, reliable IT support tailored to your business needs. Whether you need day-to-day helpdesk cover, proactive monitoring, or high-level strategic input, our outsourced services are built to scale with you.
We specialise in supporting creative and Mac-based businesses, ensuring seamless integration, enhanced security, and fast resolutions that keep your team productive and protected.
Why Many Businesses Are Now Choosing Outsourced IT Services
Outsourcing IT support gives businesses expert help without the cost of an in-house IT team. From proactive support to remote and cloud services, it’s a flexible, cost-effective way to keep your tech running smoothly.
Helpdesk Tech Support
Our team provides fast, reliable helpdesk support to keep your business running smoothly. From troubleshooting software issues to resolving hardware problems, we ensure that your IT systems are always functioning at their best, minimising disruptions to your workflow.
Strategic IT consulting
We offer expert IT consulting to help align your technology with your business goals. Whether you're looking to scale, enhance efficiency, or strengthen your IT infrastructure, our team works with you to develop strategies that drive success and growth.
Proactive Monitoring
We don’t wait for problems to arise, we anticipate them. Our proactive monitoring services keep an eye on your systems 24/7, identifying potential issues before they can cause downtime, so your business stays operational without any unexpected interruptions.
Tailored Solutions
Your business is unique, and so are your IT needs. We offer business IT outsourcing and tailored outsourced IT solutions, addressing challenges such as IT security management, data storage, and collaboration. Our bespoke approach ensures you get the right technology, the right way, every time.
Comprehensive Cybersecurity Measures
Counterpoint provides robust cybersecurity as part of our outsourced IT support services in London, including proactive monitoring, risk assessments, and tailored security protocols. We ensure your business meets key industry standards like ISO27001 and Cyber Essentials Certification, protecting sensitive data and safeguarding your reputation.
.png)
Key Sectors We Support
We work with a wide range of sectors across London, with a particular focus on supporting creative businesses, and take pride in being London’s go-to specialists for business Mac IT support and IT outsourcing.
Mac Businesses
Many London industries rely on Apple technology, and at Counterpoint, we specialise in delivering expert Mac IT support to meet that demand.
Whether your business is fully Mac-based or operates in a mixed Mac and Windows environment, we offer both fully managed and co-managed Mac support tailored to your needs. Our team ensures seamless integration between platforms, proactive maintenance, and performance optimisation for even the most demanding Mac workflows.
Find out more about our Mac services:
Talk to Us About Outsourcing Your IT
At Counterpoint, we pride ourselves on being a trusted London IT services provider that brings tailored solutions to businesses of all sizes.
Whether you’re looking for reliable IT support for small businesses in London or comprehensive services for larger organisations, our expertise ensures your technology works to support you.
Fill out the form to get the ball rolling
Seamless Onboarding for Outsourced IT Support in London
Switching to a new outsourced IT support provider in London doesn’t have to be stressful. At Counterpoint, we deliver a smooth, structured onboarding experience, led by a dedicated team that care about getting your IT setup right from day one.
Start with a No-Pressure Consultation
We kick things off with a free, no-obligation call to understand your current setup, pain points, and goals. It’s also a chance for you to get to know us—before any commitment.
A Smooth, Structured Transition
From liaising with your previous provider to deploying the right tools, we plan every step to ensure minimal disruption. You’ll have a dedicated onboarding lead who makes sure nothing gets missed.
Ready-to-Go Support
We set up your systems, onboard your team, and provide any training needed,whether you're using Macs, Windows, or both. The result? A fully supported team and a seamless start with Counterpoint.
CLIENT TESTIMONIALS
Trust their words, not just ours
"After some time trying to find the right IT company for us, we were delighted to find Counterpoint. Their professionalism along with their friendly manner, not to forget their incredible patience has not gone unnoticed. We would recommend them wholeheartedly."
Kelly Treby
Office Manager, EOB
"Since Counterpoint has come on board, we have received prompt and professional service that has ensured our systems run smoothly. I recommend them for their IT support!"
Gemma Dumbrell
Executive Assistant, TWW
"Counterpoint's speed and efficiency in handling support tickets have been transformative for our business. Their impressive Mac and Google knowledge has undoubtedly enhanced our productivity and technology utilisation."
Ella Dorrell
Office Manager, TBA
Choosing the Right Outsourced IT Partner
Not all IT providers are created equal, and when you’re handing over something as important as your business systems, it’s worth asking the right questions.
At Counterpoint, we’ve been supporting businesses for over 35 years, with a particular focus on creative, Mac-based teams. If you’re choosing an outsourced IT partner, here’s what we think matters:
Help when switching – If you’re moving from another provider, we make it smooth, structured, and pain-free.
Reliability you can measure – We’re transparent about SLAs, response times and performance.
Certifications that count – We’re Cyber Essentials Plus accredited, and work with leading vendors to keep your setup secure and compliant.
A team that fits your team – You’ll get a named contact who takes the time to get to know your business, with regular check-ins.
If you're weighing up your options, our Switch IT Provider page walks you through what to look out for, and how to make the move with minimal fuss.
Frequently Asked Questions
What are outsourced IT services?
Outsourced IT services provide external management and support for your business's technology needs. This includes technical support, infrastructure management, cyber security, helpdesk support and consulting services.
How much does outsourced IT support cost?
The cost of outsourced IT support depends on the services you need, the size of your business, and the level of support required. We have fixed monthly fees, per-user pricing, and project-based options. We’ll always be transparent, and we tailor packages to suit your goals and budget.
Why outsource your IT support instead of having an internal team?
Outsourcing is more cost-effective, offering flexibility and access to a broader range of expertise. It allows your team to focus on core operations without the complexities of managing IT internally.
Can you provide co-managed outsourced support?
Yes, we specialise in co-managed IT support. That means we work alongside your in-house IT team to provide expert backup, cover skill gaps (particularly with Macs), and handle overflow when your team is stretched. You stay in control, we simply extend your in-house capabilities with the right tools, knowledge, and support.
Is outsourced IT support right for my business?
Outsourced IT support works for businesses of all sizes, from startups to larger creative agencies. Whether you need full IT management or support alongside your internal team, we adapt to your setup and scale with your growth. If you're unsure, we’re happy to talk it through with you.
What types of IT support can be outsourced?
You can outsource day-to-day technical support, cloud IT services London, cybersecurity management, infrastructure management, and strategic IT consulting. These services are designed to provide comprehensive support for businesses of all sizes.
What makes Counterpoint different from other IT support providers?
What sets Counterpoint apart from other IT support providers in London is our dedication to becoming the ideal partner for our clients. We focus on building strong relationships, ensuring we only work with businesses where we can genuinely meet their needs. By investing time in understanding each client's unique challenges and goals, we deliver tailored solutions that drive efficiency and foster growth.
What kind of cybersecurity is included in outsourced IT support for London businesses?
Cybersecurity is a core part of our outsourced IT support. This includes continuous vulnerability monitoring, regular security audits, and tailored security frameworks designed around your business. We can also guide you through any required cybersecurity certifications, including ISO 27001 and Cyber Essentials.
How do you provide IT support?
We provide IT support through a mix of remote assistance, on-site visits, and 24/7 monitoring. Most issues are resolved quickly and efficiently via our remote tools, but when needed, our engineers can visit your site for hands-on support.
What’s the process for switching to outsourced IT support?
Switching is simpler than you might think. We start with an audit of your current setup, agree a plan, and then onboard you with minimal disruption. We liaise with your previous provider (if there is one), set up monitoring and security tools, and introduce your team to how support works. Expect clear communication at every step.
How do you ensure data security and compliance?
We’re Cyber Essentials Plus accredited, which means we follow strict processes for data protection, security, and risk management. We also support businesses in staying GDPR-compliant and can advise on specific industry standards if needed.