Our Partners
Outsourced IT Support Services That Deliver
At Counterpoint, we act as an extension of your team, providing expert, reliable IT support tailored to your business needs. Whether you need day-to-day helpdesk cover, proactive monitoring, or high-level strategic input, our outsourced services are built to scale with you.
We specialise in supporting creative and Mac-based businesses, ensuring seamless integration, enhanced security, and fast resolutions that keep your team productive and protected.
Looking to Outsource your Business's IT Support?
Your Not Alone.
By gaining access to a diverse team of IT specialists who understand both your systems and your sector, outsourced IT support has become one of the most efficient and flexible ways to keep your business running at its best.
Helpdesk Tech Support
Our friendly team provides fast, reliable helpdesk support to keep your business running smoothly. Our experts are always on hand to help troubleshoot your IT problems, and it's our priority to ensure your technology is always functioning at it's best.
Strategic IT consulting
Whether you need a partner who understands the demands of your creative sector or specialists with deep expertise in Mac and Google Workspace, our team works closely with you to shape IT strategies that support your business's overall growth.
Proactive Monitoring
Proactive IT support is the foundation of a positive experience for your team. While a helpdesk can resolve issues as they arise, the real value is in round-the-clock monitoring and management, spotting and fixing problems before they disrupt your business.
Industry Specific Solutions
Choosing an IT partner who can deliver solutions tailored to your industry’s specific challenges gives you a real advantage and helps accelerate growth far beyond your competitors. Our bespoke approach ensures you get the right technology, implemented the right way, every time.
Comprehensive Business Cybersecurity
At Counterpoint, keeping your business secure is a top priority. Whether you need essential security measures in place or you're looking for a high level security posture and need to keep in line with ISO27001 and Cyber Essentials, we have got the tools and expertise to keep your business covered.
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Key Sectors We Support
We work with a wide range of sectors across London, with a particular focus on supporting creative businesses, and take pride in being London’s go-to specialists for business Mac IT support and IT outsourcing London.
Mac Businesses
Many London industries rely on Apple technology, and at Counterpoint, we specialise in delivering expert Mac IT support to meet that demand.
Whether your business is fully Mac-based or operates in a mixed Mac and Windows environment, we offer both fully managed and co-managed Mac support tailored to your needs. Our team ensures seamless integration between platforms, proactive maintenance, and performance optimisation for even the most demanding Mac workflows.
Find out more about our Mac services:
Talk to Us About Outsourcing Your IT
At Counterpoint, we pride ourselves on being a trusted London IT services provider that brings tailored solutions to businesses of all sizes.
Whether you’re looking for reliable IT support for small businesses in London or comprehensive services for larger organisations, our expertise ensures your technology works to support you.
Fill out the form to get the ball rolling
Seamless Onboarding for Outsourced IT Support in London
Switching to a new outsourced IT support provider in London doesn’t have to be stressful. At Counterpoint, we deliver a smooth, structured onboarding experience, led by a dedicated team that care about getting your IT setup right from day one.
Start with a No-Pressure Consultation
We kick things off with a free, no-obligation call to understand your current setup, pain points, and goals. It’s also a chance for you to get to know us—before any commitment.
A Smooth, Structured Transition
We liaise directly with your previous IT provider to make the transition hassle-free for your Team. Every step of onboarding is carefully planned, with a dedicated lead keeping you informed.
Ready-to-Go Support
We set up your systems, onboard your team, and provide any training needed,whether you're using Macs, Windows, or both. The result? A fully supported team and a seamless start with Counterpoint.
CLIENT TESTIMONIALS
Trust their words, not just ours
"After some time trying to find the right IT company for us, we were delighted to find Counterpoint. Their professionalism along with their friendly manner, not to forget their incredible patience has not gone unnoticed. We would recommend them wholeheartedly."
Kelly Treby
Office Manager, EOB
"Since Counterpoint has come on board, we have received prompt and professional service that has ensured our systems run smoothly. I recommend them for their IT support!"
Gemma Dumbrell
Executive Assistant, TWW
"Counterpoint's speed and efficiency in handling support tickets have been transformative for our business. Their impressive Mac and Google knowledge has undoubtedly enhanced our productivity and technology utilisation."
Ella Dorrell
Office Manager, TBA
Choosing the Right Outsourced IT Partner
Not all IT providers are created equal, and when you’re handing over something as important as your business systems, it’s worth asking the right questions.
At Counterpoint, we’ve been supporting businesses for over 35 years, with a particular focus on creative, Mac-based teams. If you’re choosing an outsourced IT partner, here’s what we think matters:
Help when switching – If you’re moving from another provider, we make it smooth, structured, and pain-free.
Reliability you can measure – We’re transparent about SLAs, response times and performance.
Certifications that count – We’re Cyber Essentials Plus accredited, and work with leading vendors to keep your setup secure and compliant.
A team that fits your team – You’ll get a named contact who takes the time to get to know your business, with regular check-ins.
If you're weighing up your options, our Switch IT Provider page walks you through what to look out for, and how to make the move with minimal fuss.
Frequently Asked Questions
What are outsourced IT services?
Outsourced IT services provide external management and support for your business's technology needs. This includes technical support, infrastructure management, cyber security, helpdesk support and consulting services.
How much does outsourced IT support cost?
The cost of outsourced IT support depends on the services you need, the size of your business, and the level of support required. We have fixed monthly fees, per-user pricing, and project-based options. We’ll always be transparent, and we tailor packages to suit your goals and budget.
Why outsource your IT support instead of having an internal team?
By outsourcing your IT support, your business gains access to a wider range of expertise and tools at a far more cost-effective price than building an internal team. Outsourcing also offers greater scalability, adapting easily as your business grows.
Can you provide co-managed outsourced support?
Yes, we specialise in co-managed IT support. That means we work alongside your in-house IT team to provide expert backup, cover skill gaps (particularly with Macs), and handle overflow when your team is stretched. You stay in control, we simply extend your in-house capabilities with the right tools, knowledge, and support.
Is outsourced IT support right for my business?
Outsourced IT support works for businesses of all sizes, from startups to larger creative agencies. Whether you need full IT management or support alongside your internal team, we adapt to your setup and scale with your growth. If you're unsure, we’re happy to talk it through with you.
What types of IT support can be outsourced?
You can outsource day-to-day technical support, cloud IT services London, cybersecurity management, infrastructure management, and strategic IT consulting. These services are designed to provide comprehensive support for businesses of all sizes.
What makes Counterpoint different?
At Counterpoint, we focus on building strong client relationships that let us deliver IT services that exceed expectations. By understanding each client’s unique challenges and growth goals, we provide tailored support that helps them achieve exactly what they set out to.
What's included in your cybersecurity offering to outsourced IT support businesses in London?
Cybersecurity is a core part of our outsourced IT support offering. Our service levels offer layered protection, from essential safeguards to advanced security tools. Some of security services we offer include continuous vulnerability monitoring, endpoint and network monitoring, regular audits, and penetration tests. We also guide you through certifications such as ISO 27001 and Cyber Essentials.
How do you provide IT support to your clients?
We provide IT support through both of remote assistance and on-site visits. Most issues are resolved quickly by our brilliant remote helpdesk Team, but when the job calls for it, our engineers can visit your site for hands-on support.
What’s the process for switching to outsourced IT support?
Switching is simpler than you might think. We start with an audit of your current setup, agree a plan, and then onboard you with minimal disruption. We liaise with your previous provider (if there is one), set up monitoring and security tools, and introduce your team to how support works. Expect clear communication at every step.
How do you ensure data security and compliance?
We’re Cyber Essentials Plus accredited, which means we follow strict processes for data protection, security, and risk management. We also support businesses in staying GDPR-compliant and can advise on specific industry standards if needed.