Co-Managed IT Support
for Mac-Based & Creative Businesses
Our co-managed IT support is designed for businesses with an internal IT team that need extra expertise, particularly in Mac-heavy and creative environments.
We work alongside your team to support macOS devices, mixed Mac and PC environments, cloud platforms like Google Workspace, and the day-to-day challenges faced.
Our Partners
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What is Co managed IT Services?
Co-managed IT is a support model where your in-house IT team works alongside an external partner like us.
The specfic areas that need extra hands varies between businesses, but with the right co-managed IT partner, you get the freedom to stay in control while bringing in the right expertise when you need it.
The benefits of this type of support include:
High-Level Expertise
Access our team of skilled mac and creative IT specilists who will work alongside your internal staff.
Improved Security
Ensure your business is fully protected by outsouring you cyber secruity to experts in this area.
Cost-Effective
Co-management can be a highly cost effectie way for your agency to maximum IT performance.
Scalability
Easily adjust support levels to match your business growth and changing needs.
24/7 Support
Gain the reasurance that your team can access support whenever they need it.
Focus on Core Business
Free up your internal IT Teams' time to concentrate on important and strategic initiatives.
Supporting Internal IT Teams in Mac Environments
Many internal IT teams are highly experienced with Windows infrastructure, but things can become more complex once Macs start appearing across the business. Creative teams and leadership staff often prefer Macs, which means IT departments suddenly need to support a mixed environment.
That’s where co-managed support helps. We work with your internal IT team to provide specialist Mac expertise and help systems running smoothy.
Our team can support with:
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macOS device management and updates
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Apple Business Manager and MDM setup
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Integrating Macs into existing Windows networks
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Security, compliance, and access control across both platforms
This gives your internal team the extra expertise they need without having to hire additional Mac specialists.
Read our guide to learn more about the real cost difference of managing you Macs internally →
Who Our Co-Managed IT Works Best For
This model works particularly well for:
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Creative agencies that need specialist IT support for creative tools and workflows. For example needing help optimising their file storage solution.
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Mac-heavy departments supported by primarily Windows-focused IT teams
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Growing businesses where technology is becoming more complex to manage
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Organisations with a single, overstretched IT manager
Co-managed support provides the additional expertise and capacity needed to strengthen internal IT without increasing headcount.
How to Decide on the Right Co Managed IT Support Provider?
Choosing the right co-managed IT provider is a critical decision that can make all the difference as to whether your needs are really met. Here are some key considerations to help you make the best choice:
Understand Your Business Needs
Start by assessing your IT requirements. Do you need comprehensive managed IT services, specialised support for specific systems, or co-managed IT services to supplement your in-house team? Knowing your needs will help you identify providers with the expertise and services that align with your goals.
Evaluate Experience and Expertise
We work alongside your internal IT team to strengthen your existing setup, whether that means optimising infrastructure, enhancing data storage and collaboration systems, or deploying advanced security solutions. Our goal is to extend your team’s capabilities while aligning every strategy with your wider business objectives.
Assess Response Times and Availability
We make the co-managed onboarding process seamless and efficient, ensuring a smooth handover of responsibilities. Our team is quick to respond and easy to reach, working in step with your internal staff to resolve issues fast and keep operations running without disruption.
Check for Customisation and Scalability
Every internal IT team is different, so we tailor our support to fit around your strengths and fill any gaps. We provide flexible, scalable services, from day-to-day issue resolution and proactive monitoring to strategic input and staff training. We also conduct regular reviews to make sure your IT evolves with your business, not against it.
Consider Security Measures
Cybersecurity is a top priority for modern businesses. Ensure your IT support provider offers robust security solutions, including proactive monitoring, regular updates, and incident response plans to protect your data and systems
Why Choose Counterpoint?
Choosing Counterpoint for co-managed mac support means working with a team that understands both your business goals and the technology your teams rely on day to day.
Counterpoint could be a strong fit if:
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You’re looking to add genuine Mac expertise alongside your internal IT team
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You need specialist support for creative workflows and tools
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You want a flexible, proactive partner who works collaboratively with your existing IT function
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your business runs both Macs and PCs. We have many years experience making them work well together and have our own solutions designed to enahnce this process.
Our Co Managed IT Support Process
With over 30 years of co-management experience, we understand the critical importance of clear communication and teamwork. That's why we follow a streamlined process designed to align seamlessly with your internal IT teams, ensuring effective collaboration every step of the way.
Assessment & Integration
We begin by assessing your current IT infrastructure and discussing the areas where additional support is needed. Then together we define the scope of responsibilities and integrate our expertise into your existing operations.
Collaborative Support & Management
Once integrated, we work closely with your internal IT team, providing ongoing support to manage day-to-day operations. From monitoring systems to addressing critical issues, we fill the gaps to ensure your IT environment runs smoothly.
Strategic IT Growth & Optimisation
Our partnership goes beyond just support. We hold regular reviews with you internal Team to continuously assess and optimise your IT strategy, helping your business grow and adapt with the latest technologies and best practices.
Get in Touch
with Us Today
If your internal IT team needs additional Mac expertise or support managing a mixed environment, we can help.
Frequently Asked Questions
How does co-managed IT support work alongside my existing IT team?
With the right co-managed IT partner this process should be incredibly easy. This model encourages shared decision making and regular communication so that your internal Team feels fully supported and up-to-date with the areas you outsource to us.
How does using a co-managed IT support Company benefit my internal IT team?
Co-managed IT support allows your internal IT team to focus on the systems they manage best, while bringing in specialist expertise where needed.
An example being, many internal teams are primarily Windows-focused, and supporting Macs can take significantly more time without the right tools or experience. Outsourcing Mac support removes that burden, helping your IT team stay focused instead of troubleshooting unfamiliar systems.
What kind of business is Counterpoint a strong fit for?
Counterpoint could be the best fit for your business if:
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You’re looking to add genuine Mac expertise alongside your internal IT team
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You need specialist support for creative workflows and tools
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You want a flexible, proactive partner who works collaboratively with your existing IT function
What size business can benefit from co-managed IT Services?
Businesses of all sizes that have an internal IT team but need additional support or expertise can benefit from co-managed IT Services. Also if you are experiencing growth or scaling fast you could be at an ideal stage to consider co-managed IT.
Can I customise the services based on my business needs?
Yes, our co-managed IT Services are fully customisable. This customisability will allow you to choose which tasks to retain in-house and which to delegate.