Our Partners
.png)
What are Co-managed IT Services?
Co-managed IT is a flexible support model where your in-house IT team works alongside an external partner like Counterpoint.
Whether you need extra hands to deal with day-to-day tickets, or input on complex projects, co-managed IT gives you the freedom to stay in control while bringing in the right expertise when you need it.
Partnering with an outsourced IT company in a co-managed setup offers a range of benefits, including:
High-Level Expertise
Access our team of skilled the who will work alongside your internal staff and close any potential skill gaps.
Improved Security
Benefit from our robust cybersecurity measures and proactive monitoring.
Cost-Effective
Optimise your IT infrastructure for maximum efficiency and performance, tailored to meet your unique demands.
Scalability
Easily adjust support levels to match your business growth and changing needs.
24/7 Support
You'll receive round-the-clock IT assistance for critical issues.
Focus on Core Business
Free up your internal IT Teams' time to concentrate on strategic initiatives.
Our Co Managed IT Process
With over 30 years of co-management experience, we understand the critical importance of clear communication and teamwork. That's why we follow a streamlined process designed to align seamlessly with your internal IT teams, ensuring effective collaboration every step of the way.
Assessment & Integration
We begin by assessing your current IT infrastructure and discussing the areas where additional support is needed. Then together we define the scope of responsibilities and integrate our expertise into your existing operations.
Collaborative Support & Management
Once integrated, we work closely with your internal IT team, providing ongoing support to manage day-to-day operations. From monitoring systems to addressing critical issues, we fill the gaps to ensure your IT environment runs smoothly.
Strategic IT Growth & Optimisation
Our partnership goes beyond just support. We hold regular reviews with you internal Team to continuously assess and optimise your IT strategy, helping your business grow and adapt with the latest technologies and best practices.
Specialist Mac Co-Managed Services London
We specialise in providing Co-Managed IT Services tailored to Mac environments, ensuring seamless integration with your existing infrastructure. Our team brings deep expertise in managing and supporting macOS systems, working alongside your internal team to deliver optimised performance, security, and ongoing maintenance.
Whether you need help with troubleshooting, updates, or long-term strategy, we ensure your Mac systems run smoothly and reliably.
Does Your IT Department Need Additional Support?
As your business grows, your internal IT team may face increased workloads or skill gaps.
This is where co managed IT services shine. At Counterpoint, we provide the extra support your IT department needs without the cost of hiring more staff. Our tailored solutions enhance your team's capabilities, equipping them to meet your business's demands.
From scaling resources during busy periods to handling specialised tasks, our co managed IT support for businesses in London and Sussex offers the ideal blend of in-house and external expertise.
How to Decide on the Right IT Support Provider?
Choosing the right co-managed IT services provider is a critical decision that can significantly impact your business's operations, security, and growth. Here are some key considerations to help you make the best choice:
Understand Your Business Needs
Start by assessing your IT requirements. Do you need comprehensive managed IT services, specialised support for specific systems, or co-managed IT services to supplement your in-house team? Knowing your needs will help you identify providers with the expertise and services that align with your goals.
Evaluate Experience and Expertise
We work alongside your internal IT team to strengthen your existing setup, whether that means optimising infrastructure, enhancing data storage and collaboration systems, or deploying advanced security solutions. Our goal is to extend your team’s capabilities while aligning every strategy with your wider business objectives.
Assess Response Times and Availability
We make the co-managed onboarding process seamless and efficient, ensuring a smooth handover of responsibilities. Our team is quick to respond and easy to reach, working in step with your internal staff to resolve issues fast and keep operations running without disruption.
Check for Customisation and Scalability
Every internal IT team is different, so we tailor our support to fit around your strengths and fill any gaps. We provide flexible, scalable services, from day-to-day issue resolution and proactive monitoring to strategic input and staff training. We also conduct regular reviews to make sure your IT evolves with your business, not against it.
Consider Security Measures
Cybersecurity is a top priority for modern businesses. Ensure your IT support provider offers robust security solutions, including proactive monitoring, regular updates, and incident response plans to protect your data and systems
Why Choose Counterpoint?
Choosing Counterpoint for your co managed it services London means partnering with a team that prioritises your business goals. Our team can offer you:
-
A wealth of expertise
-
A commitment to delivering high-quality and reliable IT support
-
A flexible and proactive approach
-
A tailored approach unique to your business
By teaming up with us, you can confidently manage your IT processes and minimise IT challenges.
Get in Touch
with Us Today
Send us a message and one of our friendly team will be in touch shortly.
Frequently Asked Questions
How does co-managed IT support work alongside my existing IT team?
Co-managed IT support is designed to work alongside your existing IT team. It starts with a full audit of the current IT set up and skill set. A tailored plan is then put in place, where external experts augment the internal team. This model encourages shared decision making and addresses everyday IT issues, to improve performance and overall productivity.
How does using a co-managed IT support Company benefit my internal IT team?
Co-managed IT support allows your internal IT team to focus on strategic projects while the external provider handles routine tasks or offers specialised expertise. By supporting your team’s capabilities without overburdening them, your IT operations should be more efficient as a result.
How does co-managed IT compare to outsourcing?
Co-managed IT provides a collaborative approach where your internal IT team works alongside an external IT support company. Unlike full outsourcing, co-managed IT gives you the flexibility to retain control over your core IT functions while benefiting from external expertise, scalability, and specialised support.
What should I look for when choosing a co-managed IT support service?
You should look for the following when choosing a co-managed IT support service. The provider’s expertise and track record in the IT industry, their response times and their ability to tailor services to your business needs. The provider must have robust security protocols in place to ensure the resilience and integrity of the IT systems, to protect business data from emerging threats.
What types of businesses can benefit from co-managed IT Services?
Businesses of all sizes that have an internal IT team but need additional support or expertise can benefit from co-managed IT Services. Organisations who are experiencing growth, require specialised skills, or need to scale their IT resources quickly will likely find these services beneficial.
Can I customise the services based on my business needs?
Yes, co-managed IT Services are fully customisable. This customisability will allow you to choose which tasks to retain in-house and which to delegate.