About Us
We're a proactive team of IT experts on a mission to equip creatives with technology that fuels their growth.
Our Priorities
We prioritise the effectiveness of our client’s specific business needs. From a suite of 50 Macs in a School's IT department, to a brand marketing agency using a combination of PCs and Macs, we design our services and solutions to meet the priorities and needs of our clients. We seek to ensure our support exceeds your expectations.
Our Priorities
At the core of our mission is a commitment to understanding and addressing the unique needs of each client. We prioritise effectiveness and reliability, ensuring that our support not only meets but consistently exceeds your expectations. Our client's success is our priority.
Meet Our Team
Andy Close
Founder & MD
Alex Stout
Apple Solutions Consultant
Graham White
IT Engineer
Mark Willet
Head of IT
Megan Close
Business Development
Darren Moore
Warehouse Manager
Ruth Brown
Head of Operations
Dee Scott
Purchasing Executive
Paul Linale
Apple Solutions Consultant
Antonio Santos
Senior IT Engineer
PARTNER FOR SUCESS
Reasons to Partner with Us for Business IT Support Services
Partnering with Counterpoint for business IT support services means gaining a team dedicated to your success. Our extensive experience, particularly in Mac support and the creative sector, ensures that we understand the unique challenges businesses face.
We provide comprehensive solutions, including advanced cyber security solutions to protect your data and reputation. Our proactive approach, coupled with our deep industry knowledge, ensures your technology not only supports but also drives your business growth.
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How can I request IT support services for my Brighton business?If you're interested in our IT support services, the best way to get in touch is through our contact forms or by giving us a call. Our customer service team will discuss your specific needs and create a plan tailored to fit all your requirements.
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How do I choose an IT support company?When choosing an IT support company, consider their experience, range of services, response times, and customer reviews. Look for a company that offers comprehensive IT support, including cyber security and excellent customer service. You should always ensure they understand your business needs and that they can provide tailored solutions.
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What cybersecurity measures do you provide?We offer a comprehensive range of cybersecurity measures to protect your business, including: Vulnerability and Penetration Testing: Identify and address security weaknesses before they can be exploited. Security Monitoring and Incident Response: Continuous monitoring and rapid response to security incidents. Security Awareness Training: Educate your team on best practices to help prevent security breaches. Compliance Management: Ensure your business meets all relevant security regulations and standards. Endpoint Security: Protect devices connected to your network from threats. Network Security: Secure your network infrastructure to prevent unauthorised access and attacks. Our cyber security services are designed to keep your business safe from evolving threats.
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What are your hours of operation?Our business hours are from 8:30 AM to 5:00 PM. However, we also offer extended IT support options for businesses that require assistance outside of these hours.
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What should I do if I encounter a technical issue outside of business hours?We offer IT support outside of our regular working hours for those who need assistance. Depending on your plan, this service may either be included or available on a pay-per-use basis.
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Is an IT support contract with Counterpoint flexible?Although we do have set plans that we have found work best for most businesses, our plans can be flexible to work around any unique requirements that your business may have.
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Do you offer on-site support to business in Brighton?Yes, we offer on-site IT support for businesses in the Brighton and Hove region. Our team can visit your premises to resolve issues that cannot be handled remotely. We can also conduct regular check-in meetings to ensure everything is running smoothly and to proactively address any potential issues.
Our Partners
