Our Partners
WHY SOME IT PROVIDERS ARE CHEAPER
Cheaper isn't always a better deal. Here's what you're trading away.
When you see an IT provider quoting significantly less than others, there's almost always a reason. Understanding those trade-offs lets you decide if they're ones you're comfortable making.
What cheaper providers typically offer
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Reactive support only - they fix things when you report them, but nobody's watching in the background
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Offshore helpdesks - lower labour cost, but slower and often unfamiliar with Mac environments
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Generic tools not built for Macs - Windows-first platforms bolted onto Apple environments
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No named contact - whoever picks up has knowledge of your setup
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No proactive security monitoring - threats go undetected until they cause visible damage
What you get with Counterpoint
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Proactive monitoring - we watch for threats and issues before you notice them
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UK-based team - people who know your setup, your industry, and your tools
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Mac-first from day one - not an afterthought, our core specialism
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A named lead - someone who has deep knowledge of your business - consistent and accountable
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Active security protection - real-time detection and response, not just antivirus
WHY SOME AGENCIES PAY LESS THAN OTHERS
Your size and setup genuinely affect the price
A five-person studio with no freelancers, one office, and no sensitive client data genuinely needs less than a thirty-person agency with a hybrid team, rotating contractors, and clients who send security questionnaires.
Our pricing is per person per month, so a smaller team naturally pays less in total. And because our tiers are structured around how much you want us to handle, not a feature checklist, you only pay for what your situation actually needs. If you're a lean studio who wants reliable essentials and a team to call, Core is the right fit. If you'd rather not think about IT at all, Pro gives you that. The price difference reflects real work, not padding.
WHY SOME IT PROVIDERS COST MORE
More presence, more protection, and most importantly, more peace of mind
Higher-priced IT support isn't just more of the same. It's a fundamentally different kind of relationship, one where your IT partner is actively improving your security, showing up in person, and thinking ahead about what your business needs next.
What you get at the higher end
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A human security team monitoring your devices and network 24 hours a day, 7 days a week
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Regular onsite visits, where someone who physically comes to your office and knows your team
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A named account lead with deep knowledge of your business, not a rotating helpdesk
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Ongoing security improvement meaning your protection gets stronger month on month
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Compliance readiness built in, where we handle your Cyber Essentials or client security questionnaires
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Strategic input from our experts, not just fixing what breaks, but helping you make better decisions over time
For a growing agency taking on bigger clients, winning work that requires security sign-off, or simply at the point where IT has become a real overhead, this level of support pays for itself.
WHERE COUNTERPOINT SITS AND WHY
Mid to upper end of the market. Deliberately.
We're not the cheapest IT provider you'll find. We've made deliberate choices that mean we can't be, and we think those choices are the right ones for creative agencies.
We work exclusively with creative agencies. That focus means everything we do is built around hybrid Mac and windows environments, creative workflows, large files, and remote works. A generalist MSP serving everyone from dental practices to logistics firms simply can't develop that depth.
We're UK-based, with no offshore support. The people who answer your calls know your industry, understand your tools, and have context on your setup.
We publish our pricing because we think you deserve to know what things cost before you talk to us. The number on this page is the number on your invoice. No vague quotes, no surprises.
Our managed IT support pricing and plans
Every plan includes device management, antivirus, email threat protection, and security awareness training as standard. Priced per person, per month. We do also have a one off onboarding fee for all plans.
Still not sure? Pick the sentence that sounds like you.
No stack comparison, no feature grid. Just three sentences. Point at the one that feels right.
"We'll keep a hand on things ourselves. Just be there when we need you."
Core
"Take the day-to-day worry off us, and keep a proper eye on it for me."
Enhanced
"Take all of it, and help us get better and stay ahead while you're at it."
Sentinel
Freelancer support plans
Whether you're bringing in a freelancer for a week or working with a long-term contractor who's practically part of the furniture we make sure their access is set up properly, protected while they're with you, and closed down cleanly when they leave.
FLEX SEAT
For freelancers who need access to your files and tools, but not a company email address. We set up their access, protect it properly, and remove it when they leave, nothing left open.
£24.99
/ person / month
Billed monthly, minimum one month. If a freelancer needs their own email on your domain, they move to a full seat.
FULL MANAGEMENT SEAT
For long-term freelancers who are effectively part of the team, fully protected to the same standard as your permanent staff.
80% of tier seat
/ person / month
A company email address brings the same security requirements as a full employee. It's the right call for your protection, and theirs.
Frequently Asked Questions
What's included in the onboarding fee?
The onboarding fee covers the engineering time to enrol your devices, configure your security baseline, deploy protection tools, and make sure everything is working properly before your first month begins. It's a one-off cost, there are no recurring setup charges.
We're mostly Mac. Can you support that?
Yes, this is one of our core specialism. We work with creative agencies, which means Mac environments are the norm for us, not an edge case. All our tooling and expertise are built around Apple and Window hybrid teams.
We use freelancers regularly. How does that work?
Flex Seat is designed exactly for this. We set up their access, apply the right protections, and remove everything cleanly when the engagement ends. Anyone who needs a company email or is long-term embedded moves to a full seat at a discounted rate.
What if I'm not sure which plan is right for us?
Book a free discovery call. We'll ask about your team, your setup, and what's causing friction. We'll give you an honest recommendation, with no obligation and no sales pressure. If something other than Counterpoint is a better fit, we'll say so.