The Secret to Picking an IT Partner You’ll Actually Enjoy Working With

Choosing an IT partner is more than ticking boxes. Learn how to pick a provider who understands your business, prevents problems, and keeps your Team productive

Stop Treating IT Like Insurance

Many businesses pay for IT and hope they never need it. Then they call only when something breaks. That approach wastes money and slows growth.

Your IT partner should be fixing problems and preventing them. They know your business, reduce risks, and help your Team work smarter.

Find Someone Who Speaks Your Language

Avoid providers who drown you in jargon. You need someone who explains tech clearly.

Ask them to explain ransomware or endpoint management in two sentences. If you leave confused, move on.

Choose a Partner Who Works With Your Industry

Your industry shapes your IT needs.

• Creative agencies often need help managing Macs, large files, and collaboration tools.

• Architects need high-performance machines and reliable storage.

• Events agencies need a partner that can support them wherever in the world their Team is.
  

If your IT provider doesn’t know your world, you’ll waste time explaining it. Ask for case studies. Check if they already support businesses like yours.

Look for Strategic Questions

Good IT partners don’t just sell a package. They ask how you work and where you want to go.

Do they ask about your business goals? Your team? How do you use Macs and PCs together?

If they only ask about technical problems, they aren’t thinking strategically.

Think Chemistry, Not Contracts

This might surprise you: the success of an IT partnership often comes down to chemistry.

You’ll be in touch with them regularly, sometimes at your most stressed, so do they feel approachable? Do you trust them? If the partnership feels natural from the start, that’s a strong indicator of long-term success.

Ask Yourself: Will They Still Be Relevant in 3 Years?

Technology doesn’t stand still, and neither should your IT partner. Look for signs that they’re proactive, talking about what’s coming next, not just what broke yesterday. The right team should help you avoid surprises, keep your business future-ready, and grow with you.

Ask Yourself: Will They Still Be Relevant in 3 Years?

Choosing an IT partner isn’t about ticking boxes on a service sheet. It’s about finding people who understand your world, communicate clearly, and make technology work for you, not the other way around.

Because when you stop shopping for IT support and start looking for a partner, that’s when you'll find a partner you'll actually enjoy working with and your business gets the freedom to focus on it's core mission.