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Counterpoint currently only ship products to schools and businesses. If you have any questions about any of our products or services do not hesitate to message us or call - 0333 050 4871

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Terms & Conditions

Please ensure you read the following Terms and Conditions before placing any orders on this site. These Terms and Conditions may occasionally be updated so should be checked whenever placing an order.

Education Customers

Products and services shown on this website are only available to Education customers. Education customers include any recognised state or independent educational establishment (e.g. schools, colleges and universities).

Placing Orders Online

Upon receipt of your online order, Counterpoint will contact the Finance Officer / Bursar to verify the order and to collect any additional information required. When we ship your goods, an invoice will be sent to your establishment for payment within 14 days. At our discretion, your establishment may be required to pay for all, or a proportion of, any goods or services in advance of any supply. Counterpoint MTC reserve the right to apply a £5.00 administration charge to orders under £50.00 excluding VAT. IMPORTANT: Orders placed online will not be processed until verified by a finance representative from your school.

Placing Orders by E-mail, Fax or Post

After selecting your products online or from our catalogue or flyers, your school may place an order using its standard ordering processes. When your order is shipped, an invoice will be sent to your establishment for payment within 14 days. At our discretion, your establishment may be required to pay for all, or a proportion of, any goods or services in advance of any supply. Counterpoint MTC reserve the right to apply a £5.00 administration charge to orders under £50.00 excluding VAT.

Pricing

Please note that prices on this site are shown excluding VAT. Prices and availability may vary. Prices shown on the website may change at any time without notice. We always attempt to display and describe products on our website accurately, however, customers should always check manufacturers' websites to confirm details before making a purchase.

Product Warranty

Unless specified otherwise, all products are supplied with their standard 12 month manufacturer's warranty.

Delivery

Delivery costs will be added to all orders and charged at cost, and we will always endeavor to keep these to a minimum. Deliveries are made using our FedEx Next Day courier service, but Royal Mail service may be used where appropriate. Deliveries to mainland UK weighing up to 15kg are charged at £6.95, and deliveries over 15kg are charged at £10.95. For any orders where the weight exceeds 25kg, Counterpoint reserve the right to increase the rate charged on to the customer. Counterpoint will always endeavor to achieve any agreed delivery date, but no liability will be accepted for delay in delivery and no guarantee is given that goods or services will be supplied on a given date. The listing of a product on our website does not always imply that we are currently carrying stock. Please check all goods on receipt before signing for them. If you have any concerns about damage to the packaging, please write 'box damaged' on the courier's sheet. If you are unable to check the goods immediately, please write 'unchecked' on the courier's sheet. Any shortage or damage must be reported in writing (email is sufficient) to ourselves within 24 hours of receipt.

Returns

Any goods that develop a fault within 100 days of the invoice date will be replaced or repaired at Counterpoint's discretion. In this situation, we will be responsible for the collection and return of goods. Counterpoint reserves the right to charge a restocking fee where customers wish to return items that are not faulty or damaged. Any costs incurred as a result of user error or abuse will also be charged on to the customer. In all cases it is the responsibility of the sender to ensure returned goods are sent back safely and securely, as any damage costs incurred due to inadequate packaging will be passed on. Please note that some manufacturers will not accept returned goods if not supplied in the original packaging.

Order Cancellations

If you would like to cancel your order prior to goods being dispatched, Counterpoint always request written instruction by email, fax or letter. Order cancellations cannot be accepted over the telephone. Limitation of Liability Counterpoint, it's directors and employees may not be held responsible or liable for any consequential or other indirect damages that result from the information contained on this site. In addition, Counterpoint, it's directors and employees may not be held responsible or liable for any failure in the performance of equipment, or for the late delivery of goods or services. Under no circumstances shall our liability exceed the cost of goods or services supplied. E&OE.

Law

All transactions with Counterpoint are subject to UK and European law. These terms and conditions do not affect your statutory rights.

Contact Details

Counterpoint MTC Ltd. Unit 2 Timberlaine Trading Estate, Decoy Road, Worthing, West Sussex BN14 8ND
Phone: +44 (0) 1903 538844
Fax: +44 (0) 1903 536080
Email: info@counterpoint.co.uk
VAT No: 754 8648 84
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LOWEST PRICE

Lowest Price

We're committed to price matching our products, however if you find a lower price we’re committed to price matching for you - simply email us to request a price match.

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100 DAY RETURNS

100-day returns

We want you to feel reassured that the products you buy from us are built to last in the classroom or wherever you might be using them. That’s we have a 100-day guarantee where you can return the product if you’re not happy with the quality.

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EXPERT ADVICE<

Expert advice

Our qualified engineers are available to answer any questions you may have. If you have a technical question or need some help with something specific, do not hesitate to reach out. We’re here to help.