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Counterpoint currently only ship products to schools and businesses. If you have any questions about any of our products or services do not hesitate to message us or call - 0333 050 4871

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IT Support for Schools

Counterpoint offers a range of iOS, Mac and Windows support
services for secondary Schools and Academy Trusts, ensuring that
your IT infrastructure is up to date, reliable and stable at all times.

We understand that your budgets and resources are stretched. More
than ever, digital support is vital for teachers and supporting them all
is a challenge to IT managers and heads.

Without a robust set of support, IT systems can fail and disrupt
student learning, frustrate teachers and risk damaging the school’s
reputation.

Counterpoint can ensure maximum uptime and security, as well as
upgrading your existing systems to meet the new demands of
teachers and students - without needing to bother your Head of IT.

Our 3 core service offerings offer flexible IT support for education,
designed to suit your ICT support needs.


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Why work with Counterpoint for
IT Support?

  • Avoid-DisruptionAvoid Disruption
  • Increase-UptimeIncrease Uptime
  • Reduce-SupportReduce Support
    requests from
    Teachers

IT Services for Education

Managed IT services

Our managed IT services offer complete solutions for educational establishments, no matter your needs. We’re on hand for advice and support from setting up ICT services through to server-side infrastructure and regular backups of your data.

With dedicated support staff at the end of the phone, we can manage everything for you or offer cost-effective ad-hoc technical support packages.

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Mobile device management

Working with ESP, we offer a powerful and affordable Mobile Device Management (MDM) platform which can connect and manage iOS and Andriod devices. Built with education in mind, teachers are able to schedule and manage classrooms with ease.

From a single management device, you’re able to update and protect your entire bank of iPads from any browser from anywhere, making management possible while working from home or off-site.

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Cloud Solutions

Our Cloud Solutions are broad and offer reliable, fast, externally secure backups of your data.

From managing Office 365 subscriptions for your whole organisation, through to managing small groups of devices and ensuring they’re kept up to date, our Cloud services are flexible and comprehensive.

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Hardware and Software Upgrades

The needs of a school are constantly changing, and technology is not exempt from this. We are able to handle upgrades remotely to keep the software students use up to date, seamlessly.

As new technology is released or the demands of the school increase, Counterpoint helps you to respond and adapt, keeping your school as the leader in creative teaching and learning.

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Windows & Mac Cross Compatibility

Schools and Colleges come with complex network support requirements due to the range of devices used day-to-day.

Counterpoint are experts at ensuring cross-compatibility of devices. All of our packages come with Enhanced Active Directory (AD) support.

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Security

Since 2018, GDPR has been at the forefront of organisations security and data protection concerns. We deploy a range of protections to ensure your data and organisation is secure when it comes both to data handling as well as antivirus software.

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IT Support for Multi-Academy Trusts

All of our services are suitable for MATs just like they would be for any other educational organisation.

We understand that your Trust has a much more complex range of sites that require remote management. We will work with your technicians and network managers to provide specialist expertise where required, acting as an extension of your existing team.

Mac Remote Support

We specialise in iOS and Mac support, and are able to support you remotely with your software and hardware deployment needs. If your staff are working remotely or on-site, we can flexibly support them from our UK team and work with you to solve technical problems and increase workflow efficiency.

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Common Toolkit Configurations Enhanced AD

Able to support multiple locations at once, our networking system is able to seamlessly connect Windows and Mac machines with EnhancedAd.

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Remote Monitoring and Management

Using Aggidy, we constantly monitor devices for technical issues. We’re able to quickly resolve any support issues, as well as seamless manage updates to maximum staffing up-time.

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Our Packages for Schools

Partnership Managed Service


Included:
  • Unlimited Telephone, Email and Remote Support
  • Cloud Hosted Device Management
  • Imaging Management and Deployment
  • Active Directory Integration Support
  • Network Services Integration Assistance
  • Software and Content Updates
  • OS Security and Update Patches
  • Configuration / OS Upgrades
  • Major Software Upgrades
  • Monitoring And Remediation
  • Teacher Application Support
  • Solution and Device Audits
  • EnhancedAD Support
  • Anti Virus

Optional Extras:
  • Onsite Works
  • Teacher Training
  • Mac Technical Support Training Essentials

Remote Support


Included:
  • Unlimited Telephone, Email and Remote Support
  • Cloud Hosted Device Management
  • Break-Fix Support
  • Active Directory Integration Support
  • Network Services Integration Assistance
  • Critical Security Patches
  • Minor Software Upgrades
  • EnhancedAD Support
  • Teacher Application Support

Optional Extras:
  • Onsite Works
  • Teacher Training
  • Major Software Upgrades
  • Cofiguration / OS Ugprades
  • Mac / Technical Support Training Essentials

Pay as You Go


Included:
  • Additional Mac Support Capacity
  • Escalated Expertise
  • Solution Updating Support
  • Apple Device Management Assistance
  • EnhancedAD Support

Optional Extras:
  • EnhancedAD Network Integration Software
  • Device Management Platform
  • Mac Technical Support Training Essentials
  • Custom Mac OS Script Creation

Want to find out more?

If you are Interested in any of our services, such as Apple device management, or would like to chat about your current infrastructure set up, we would love to hear from you.

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LOWEST PRICE

Lowest Price

We're committed to price matching our products, however if you find a lower price we’re committed to price matching for you - simply email us to request a price match.

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100 DAY RETURNS

100-day returns

We want you to feel reassured that the products you buy from us are built to last in the classroom or wherever you might be using them. That’s we have a 100-day guarantee where you can return the product if you’re not happy with the quality.

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EXPERT ADVICE<

Expert advice

Our qualified engineers are available to answer any questions you may have. If you have a technical question or need some help with something specific, do not hesitate to reach out. We’re here to help.