IT Support Services.

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Support that delivers.

The quality of technical support available for an ICT solution is crucial, and Counterpoint’s expertise in Windows and Mac network integration allows them to offer schools & businesses a very competitive support service, improving resolution times and reducing overall costs.

Their detailed, cost-effective support strategies include, extended warranties, e-mail, telephone, and remote technical support, real-time server and backup monitoring, on-site technical visits and training.

What we offer

Tools for the Job

We equip your Mac suite with the robost and reliable solutions that are fit-for-purpose within your environment. 

Support on Call

Our certified engineers deliver the fast and responsive support backbone your organisation needs.

Solution Orientated

We make Macs work the way you need them to for your environment. We find solutions where others see only problems.

Counterpoint’s technical support has been superb. I get rapid response to support requests, and most importantly the system is reliable – which lets me focus on teaching & learning.

Adam Laird, Norton College –
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Managed Support Service

Supporting your Mac devices can be a significant burden and responsibility for your team, taking you away from the things you do best.

Our full Managed Service provides you with complete support delivered by our friendly and experienced engineers.

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Remote support

Our Remote Support package gets you and your users up and running when they need some assistance.

For a fixed annual fee you have access to unlimited remote Mac support with the peace of mind that we have your back covered.

Updates to your system are available at an additional cost.

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Pay as you go

Do you prefer to pay as you go? This support package includes a bundle of hours that can be used to get you and your users back up and running.

Top-up bundles can be purchased throughout the year.

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Washwood

I can’t overstate the importance of Counterpoint in making all of this a success: They designed and installed the whole system, and their technical support has been outstanding.
Harpinder Singh, Washwood Heath Academy

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