The quality of technical support available for an ICT solution is crucial, and Counterpoint’s expertise in Windows and Mac network integration allows them to offer schools a very competitive support service, improving resolution times and reducing overall costs for the school.
Their detailed, cost-effective support strategies include on-site hot-swappable hardware, extended warranties, e-mail, telephone and remote technical support, real-time server and backup monitoring, on-site technical visits and training.
Ad Hoc Remote & Telephone Support
The remote support element of the service provides a ‘virtual’ on-site specialist who understands any issues that may arise within these specialist solutions. They can connect to machines to resolve issues and make system configuration updates remotely, providing an immediate positive impact on student / teacher interaction and learning. This support service is available by the hour, half-day or full day.
The speed and quality of Counterpoint's technical support means that we don't require a dedicated Apple technician on-site, and any technical support issues are few and far between.
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On-site Reconfiguration & Servicing
Apple Mac Suites
Reconfiguration to integrate fully with an Active Directory network via A EnhancedAD.
PC Music Suites
Reconfiguration to fix critical issues, such as running Cubase over the network.
A full solution service and review by a specialist engineer, including cabling and tie lines.
A full solution service and review by a specialist engineer, including cabling.
Partnership Support Services
Apple Mac facilities can be uneconomical for school IT teams to support. Issues can require significant experience and specialist training to resolve, resulting in a disproportionate amount of time being spent on handling these. This in turn impacts teaching time for the creative subjects and can negatively impact the school’s wider ICT support services.
Counterpoint’s trained engineers use their expertise in supporting Apple solutions throughout the UK, to provide a competitive partnership support service for the creative departments, improving resolution times and reducing overall costs for the school.