Support Services

In a mixed Windows / Apple environment IT teams often find themselves spending a disproportionate amount of time managing minority Apple Mac and iOS devices. Maintaining a technical team with the required levels of Apple specialism and experience can be a challenging task for management, negatively impacting general support levels and frontline teaching at learning.

Counterpoint has over 30 years of industry experience in supporting Apple solutions in institutions of all sizes. Its Apple certified engineers have the specialist knowledge to tailor the right support services for your team, whether you require contract-based or ad-hoc support. The Company is also nationally renowned for the quality of its training services helping staff within the creative departments build confidence and realise the potential of their IT investment.

Technical Support

Effective technical support is crucial if IT is to be an effective tool to enhance teaching and learning. Counterpoint therefore offers a variety of support services to complement the skills and requirements of your institutions existing support team. Our technical support services include partnership managed services, escalation support, ad-hoc support and our cloud-based remote management and monitoring solution.

Training Services

With the rapid changes in technologies available in the classroom, teaching staff require regular opportunities to develop and update their professional and technical skills. Our trainers offer a range of courses for teaching staff including PC to Mac Migration, Logic Pro X, Sibelius, Pro Tools, Final Cut, Adobe Creative Cloud Applications and Recording Studio Skills to name but a few.

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